Monthly Archives: December 2013

Business Phone Systems Buyers Guide – Part 2

Here we continue our guide to buying phone systems. In the last blog we covered: buying popular systems, guarantees with phone systems and available payment options. So let’s start this blog with….. Bundling can be brilliant or a disaster – it’s up to you. Bundling is technique where phone companies use savings they are able… Read more »

Business Telephone Systems Buyer’s Guide – Part 1

We’ve compiled a handy guide on buying business telephone systems. It’s not intended to be a definitive list but rather a guide to ensure you answer all the important questions. Here we cover the first 4 popular topics. In our next blog post we’ll cover the remaining topics. Popular Business Telephone Systems An important rule… Read more »

Avaya IP Office License – Which Versions Do Your Staff Need?

Today we’re discussing the various Avaya IP Office License for the Avaya Phone System.  Avaya identified that certain staff have additional feature requirements so rather than expensive additions across the entire system you are able to purchase them on a staff by staff basis.  In it’s standard form the Avaya IP500 fits about 90% of staff… Read more »

Avaya Essential Edition Embedded Voicemail is Brilliant and FREE

With the Essential Edition software, which is what all Australian customers receive as a minimum, the sophisticated Embedded Voicemail (Voicemail Lite) is included at no charge.  Unlike other basic free voicemail solutions the Voicemail Lite deals with advanced call handling as well as messaging on the Avaya IP Office 500 phone system. The embedded voicemail… Read more »

A Hosted PBX May Spell The End of Phone Systems

5 years ago if you had asked our experts if a Hosted PBX is as good as a traditional phone system you’d have been laughed out of the room. Today it’s hosted customers that are doing the laughing. So what is a hosted pbx? A PBX is simply an acronym for the “Private Branch Exchange”… Read more »

Avaya IP Office and CTI – How Does It Work? What Does It Mean For You?

Computer Telephony Integration (CTI) is a fancy acronym that simply means the Avaya IP 500 phone system can talk to, and interact with, external computer applications.  The common language they talk is called TAPI.  The most common applications you’ll use with the Avaya CTI will be screen popping from application databases, calling from screen etc. … Read more »