Monthly Archives: March 2014

Installing an Avaya IP Office 500 v2 Phone System

When it comes to installing an Avaya IP Office 500 V2 phone system, the truth is that it’s tricky to do it yourself. If you know your way around a phone system and the technical cabling involved, you could get a good head start, but the trickiest part isn’t installing the lines or getting the handsets… Read more »

Intergrating CRM with phone systems with TAPI

Integrating a CRM like ACT, Goldmine, LeGRAND, Salesforce, Microsoft Lync etc with your phone system is much easier than customers think.  Good CRM applications talk to a phone system via a common protocol called TAPI. The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration (CTI) and enables computers… Read more »