In this article, we’ll look at the 7 critical questions you should ask when buying a new business phone system.

Buying a new phone system can be a minefield as there can be a lot of technical jargon & it probably isn’t something you do every day. Whether it is your first time buying a phone system or your fifth-time upgrading an existing system, things can get confusing, fast. Do not fear – Infiniti is here!

Based on our experience working with 11,356 clients over the years, we have found there are 7 essential questions that you need to ask when going through this process. These are the questions that you need to be asking when looking at any perspective phone system providers quote to help you get exactly the right business phone system for you. You can download these questions as a PDF:

Image of a mockup of the 7 questions PDF on and button to download it

Or to begin the process for you, we have provided the questions, and the answers we suggest below:

Is my business phone system NBN ready?

Suggested Answer: At Infiniti Communications, every phone system that we sell is NBN ready. Your new system will be SIP-enabled, and so will be feature-packed, bringing huge productivity benefits to you and your business.

What cabling requirements will my new business phone system have?

Suggested Answer: Upgrading your phone system does not automatically mean that you will have to alter your existing cabling. Cabling requirements are more often a by-product of your office space than of the phone system itself. However, if you do need to make changes to your existing cabling then there is no need to panic – we can send out a technician to the site to review and assess your unique situation. Also, this site visit is free!

How many phone lines will I need?

Suggested Answer: Unless each staff member will be on the phone at the same time, then you will not need a line for each person. So, do not be misled by sneaky sales tactics forcing you into unnecessary purchases. Instead, save money and get a solution that allows you to share all of your lines across all staff and handsets.

Which brand is the best for my business?

Suggested Answer: The brand for you depends on your own unique business circumstances. However, we will say that if you purchase a popular brand you will find it easier to locate spare parts for repairs and expansion. As always, we are here to help you, so chat with one of our friendly advisors to discover which brand is the best fit for your business.

Am I required to sign a maintenance contract when buying the business phone system?

Suggested Answer: In most cases, no. Unless you are a medical facility, then you probably do not need a 24/7 365 on-site maintenance contract. Once your system is programmed and installed professionally, the majority of the changes you need should be able to be handled remotely. So, find a provider who offers suitable remote support and then you will only have to pay for an onsite technician when you really need one.

How will you support me?

Suggested Answer: At Infiniti, we are with you every step of the journey. We will be with you today, tomorrow and next year with VIP remote support. Our Australian-based team are here to answer any questions that you might have and make remote programming changes you need.

PLUS we offer Australia’s ONLY Customer Support App (so great it has won awards!). The app includes live video streaming so you don’t have to know the jargon and talk tech – simply open up the app and our team can see exactly what is happening at your office.

Do you offer a money back guarantee?

Suggested Answer: We offer a no questions asked 101-day money back guarantee for on-premise phone systems.


In this article, we’ve looked at the 7 most important questions to ask when buying any new business phone system.

If you have any other questions when buying a new phone system, please give our team a call on 1300 889 792 who will be happy to help.