Avaya provides Customer Contact solutions that meet the needs of the small to medium business. From the smallest company that requires the aptly designed Compact Business Center, to the larger enterprises that need advanced routing and multimedia integration with the Customer Contact Center, Avaya provides a robust solution whether you have 5 staff or a small contact center of 75 agents. Here is a brief summary comparison of the Compact Business Center (CBC) and Compact Contact Center (CCC) offers.
All CCC & CBC applications are based on industry standards and exploit the resilient Windows 2000 server (SP4) and 2003 server operating systems and Microsoft’s MSDE and SQL technology. (CBC may use Windows XP Professional SP2). Openness and data export are achieved through standard SQL tools and ODBC drivers, as well as a very powerful Report Designer module.
