With the Essential Edition software, which is what all Australian customers receive as a minimum, the sophisticated Embedded Voicemail (Voicemail Lite) is included at no charge.  Unlike other basic free voicemail solutions the Voicemail Lite deals with advanced call handling as well as messaging on the Avaya IP Office 500 phone system.

The embedded voicemail lite requires no separate PC or exchange server and is all handled by the Avaya IP500 PBX (view system features) directly.   It’s clever, customisable,  easy to use and suits most SME applications straight out of the box!   Most SME customers will not require the more sophisticated Preferred Edition Voicemail Pro.  You should only consider Voicemail Pro if you’re a larger corporation or one that needs:

  • Multiple sites on an SCN (Avaya Small Community Network).  This allows you to share your Voicemail Pro resources across all sites.
  • Additional voice mail ports (more than 6)
  • Unified messaging requirements*
  • Where you are operating a Microsoft Exchange Server
  • Call recording

*Avaya Messaging enables users to manage all of their messages, in particular emails and voicemails, in one place. Since the main messaging platform is typically email, the Avaya IP Office Preferred Edition Voicemail Pro enables voicemails to be managed via your email system in order to keep all messages synchronised through one user interface. Essential Edition also enables some basic messaging through the ability to forward voicemail messages to the user’s email inbox

Key features of Avaya Essential Edition Embedded Voicemail include:

  • Up to 6 ports of voicemail on IP500 V2
  • IP500 V2: The first 2 ports are included in the basic system. Up to four additional ports can be added simply by purchasing two 2-port add-on licence keys
  • IP500: Maximum 4 ports of voicemail.  This is for older Avaya systems.

With an increasing number of ports the message storage capacity is increased simultaneously

  • 2 ports: Up to 15 hours
  • 4 ports: Up to 20 hours
  • 6 ports: Up to 25 hours
  • Configurable recording time: Default value 2 minutes, maximum value 3 minutes
  • Multiple languages stored on the system
  • Help menus via *4. Greetings and mailbox navigation.
  • Send an email containing either notification or the complete voicemail message
  • Voicemail breakout/personal auto-attendant: Up to 3 breakout numbers can be set up. When callers are directed to your mailbox, they can either leave a message or choose to be transferred to one of three numbers (e.g. reception, mobile phone, other staff member, etc).
  • Configurable system-wide short code for embedded voicemail access (e.g. *17)
  • 40 configurable Auto Attendants with 3 time profile base greetings per Auto Attendant
  • Up to 12 menu items per Auto Attendant with automatic time-out to fallback number.
  • Auto attendant supports Dial by Name and direct Dial by Number (dial extension number without dialing access digit first)
  • Access and control of embedded voicemail lite via the digital or IP telephone display (Visual Voice). This feature is supported on the following Avaya handsets – 1408, 1416, 1608, 1616, 2410, 2420, 4610, 4620, 4621, 4625, 5410, 5420, 5610, 5620, 5621 and 9600 Series business phones.
  • Reply to a message to either an internal or external number (if Caller ID available)
  • Support for hunt group announcements
  • Fax option for rerouting fax calls via the auto-attendant menu
  • Support for Fast Forward (#), Rewind (*), Skip Message (9) and Call Sender (**) when listening to messages
  • No license required

Support for Intuity Audix Commands

The Avaya IP Office Basic Edition (not supplied in Australia) and Essential Edition embedded voicemail supports Intuity Audix commands in addition to TUI commands. In the Intuity Audix mode, the system uses the same Intuity Audix commands that are currently used on the more sophiticated Avaya Voicemail Pro. The main reason for introducing the Intuity mode is to provide consistency in the command options across all Avaya messaging solutions.

You have the ability to choose which mode of operation – Intuity mode or Avaya IP Office mode – you prefer to use from the IP Office Manager. Some of the commands that are part of the Intuity mode include (but not limited to):

Press 2 to retrieve messages
Press 3 to administer your greeting
Press 5 to change password
Press *3 to delete message


The default mode for Basic Edition and Essential Edition Embedded Voicemail Lite messaging is:

For upgraded systems: no mode change i.e., IP Office mode
New installs in Partner, Norstar and Quick modes: Intuity mode
New installs in IP Office: IP Office mode

Call Screening

When an incoming call arrives at your Avaya handset and is then directed to and answered by the embedded voice mail system, you automatically hear the caller on your phone speaker, but the caller cannot hear you.  You can decide whether to answer the call or drop from the call and let the voice mail system continue to handle the call.

Call Screening is supported on the following:

  • IP500, IP500 V2, and IP Office on Linux platforms
  • Basic, Essential and Preferred Editions (centralised and distributed)
  • Multi-site networks
  • Internal calls targeting a user
  • DID calls targeting a user
    • T1, PRI, E1, BRI, SIP
  • Transferred calls targeting a user
  • Applies to some types of forwarded calls targeting a user
    • Forward On No Answer
    • Forward On Busy
  • Outside calls in Basic Mode where call is directed to voice mailbox of a line owner
  • Mobile twinning to MyBuddy smartphone application
  • Caveats
    • Does not apply to Hunt Group calls
    • Does not apply to Operator or Calling Group
    • Does not apply to page calls
    • Will apply to master in internal twinning and/or to the sending Avaya deskphone as part of a mobile twinning relationship

Note: Call Screening is also supported by Voicemail Pro.