Avaya IP Office Manager – How To Control Your Own Phone System

By Henry Reith, December 5, 2013.

The Avaya IP Office Manager software allows customers to make their own adds moves and changes.  It is a simple, easy to use and incredibly logical administrator tool.  The IP Office Manager even corrects your mistakes.  For example, if you inserted a letter where there should have been a number it will not allow you… Read more »

Avaya Essential Edition Embedded Voicemail is Brilliant and FREE

By Henry Reith, December 4, 2013.

With the Essential Edition software, which is what all Australian customers receive as a minimum, the sophisticated Embedded Voicemail (Voicemail Lite) is included at no charge.  Unlike other basic free voicemail solutions the Voicemail Lite deals with advanced call handling as well as messaging on the Avaya IP Office 500 phone system. The embedded voicemail… Read more »

Avaya IP Office and CTI – How Does It Work? What Does It Mean For You?

By Henry Reith, December 2, 2013.

Computer Telephony Integration (CTI) is a fancy acronym that simply means the Avaya IP 500 phone system can talk to, and interact with, external computer applications.  The common language they talk is called TAPI.  The most common applications you’ll use with the Avaya CTI will be screen popping from application databases, calling from screen etc. … Read more »

Customise your own Avaya IP Office Auto Attendant with Voicemail Pro Client

By Henry Reith, November 30, 2013.

Auto Attendant is the ability of a phone system to present users with options and control call handling.  The Avaya IP Office Preferred Edition Voicemail Pro takes it so much further.  Avays understands the needs of call centres and larger corporations that need to be able to customise advanced call flows themselves whenever they need… Read more »

Avaya IP Office Call Recording with Preferred Edition and Voicemail Pro

By Henry Reith, November 30, 2013.

Call Recording is the ability to record calls from your Avaya IP 500 pabx (find out more about this system) and listen to them at a later stage.  With the Avaya call recording you can easily store, forward, retrieve and listen to your selected staff calls whenever you want.  Call recording is not just for… Read more »

Avaya IP Office 500 Voicemail Pro vs. Voicemail Lite

By Henry Reith, November 29, 2013.

Voicemail is one of the greatest tools employed on modern phone systems like the Avaya IP500 Office pbx.  It allows callers to leave detailed messages.  These voice mail messages can be retrieved at any Avaya handset or even sent to a users email inbox.  This way they can get messages no matter where they are…. Read more »

Avaya IP Office Voicemail Pro – More Than Your Average Voicemail!

By Henry Reith, November 29, 2013.

The Avaya IP Office Voicemail Pro is the most sophisticated voice mail and call flow application available on the Avaya IP500 phone system.  It is enabled by upgrading to the Avaya IP Office Preferred Edition software.  Depending on licence and user settings it can deal with 40 simultaneous calls plus a whole lot more.  For… Read more »

Avaya Flare – Simply Incredible For Staff on The Move

By Henry Reith, November 28, 2013.

The Avaya Flare® works with you iPAD, your laptop or any Android device.  It is easy to use and simply brilliant.  The Avaya Flare application literally puts your phone system in front of you anywhere you have fast internet – wi-fi cafe, airport or simply on the go. With the Avaya Flare application you have… Read more »

How You Can Customise The Avaya Soft Console to Your Needs

By Henry Reith, November 27, 2013.

The Avaya IP 500 pbx has a SoftConsole option.  This is a sophisticated virtual attendant that sites on a receptionist PC.  The Avaya Soft Console is incredibly effective and intelligent.  For busy receptionists having a PC attendant is more efficient and quicker than using the handset.  It allows users to answer, park and transfer calls… Read more »