Announcing A Revolutionary Customer Service Experience

At Infiniti Telecommunications we’re always looking for ways to innovate and use technology to make our customers experience more revolutionary. Our company slogan is ‘Making Communication Easy’ and we’re excited to announce our latest customer service development in line with this mantra. In All Seriousness. The promise we made from day one, which we will… Read more »

VoIP Phone System – The Ultimate Buyers Guide

Every day we are asked what the best VoIP phone systems are for for small business. And If you want to find out more about buying the best VoIP-friendly version of a PBX phone system you’re not alone. This buyer’s guide will give you everything you need to make an informed choice when it comes… Read more »

7 Facts You Must Know About NBN Ready Phone Systems

We see and hear a lot of confusion about the NBN, and in particular when it comes to people asking us about purchasing an NBN Ready Phone System. The truth is that, while the NBN is changing the way we communicate and opening up new opportunities for small businesses across Australia, it’s also not the… Read more »

4 Truths Small Business Don’t Know About The NBN

Are you one of the over 2 million businesses in Australia? If so, you could be one of the many businesses that gets cut off from their phone and internet services because you aren’t told this crucial information about the NBN. This article will give you everything you need to know to make sure your… Read more »

7 Best Value VoIP Headsets of 2017

Not all VoIP headsets are created equal, which is why we’ve compiled a list of the best value VoIP headsets of 2017 based on quality, flexibility, UC compatibility and – of course – price. Most Australian businesses are making the move to Unified Communications (UC), and if you’re one of them, you’ll need a VoIP… Read more »

How Does VoIP Work? – The Ultimate Guide To VoIP & More

As a telecoms company, we get asked “how does VoIP work?” a lot. VoIP is fast becoming the most popular form of telecommunication on the planet, and while you may know a little about it – or even none at all – understanding how VoIP works and what it means for your business is something you… Read more »

NBN & Internet Complaints on the Rise in 2016

If you are having issues with your internet connection or NBN service, you’re not alone! The Telecommunications Industry Ombudsman (TIO) released a publication in November 2016 that outlined the state of affairs for the period between July 2015 and June 2016, and it was not good news for the NBN. Table of Contents Overview of… Read more »

6 Easy Steps To Step Up Skype for Business Call Forwarding

In this article, I am going to take you through the 6 easy steps you need to go through to setup Skype for Business call forwarding to landlines or mobiles. We often have the experience where a customer has an existing Skype for business number that they’d like to port to our services. We’ll explain… Read more »

The nbn™ Network: What You Need To Know

Are you wondering if you have to move to the NBN? For most people, the answer is YES! That is, if you want to keep your landline phone and internet services. Sounds drastic, but it’s true, because to make way for the new network, parts of the existing network are being switched off. Watch the… Read more »

Telstra turning off the 2G Network

Table of Contents What you need to know to be prepared Why did Telstra turn off the 2G Network? What does Telstra turning off the 2G network mean for you? How can you tell if you are affected by Telstra turning off the 2G network? What if I have a 3G or 4G Sim Card… Read more »