Call Sales
1300 889 792

Not sure which phone system
is right for your business?

Australian Owned

Avaya IP Office 500 v2 Phone System Features

Below we've compiled a list of popular Avaya IP Office 500 phone system features. It's to give you a better idea of what this incredible IP Office 500 system can do in plain, easy to understand language.

Avaya IP Office 500 Phone System Features & Tech Specs

Below you'll find a list we've compiled of popular Avaya IP 500 phone system features. We have included features for both small and larger enterprises alike. Many of the Avaya IP Office 500 features are standard. Where you require additional licences we have indicated this also. These features can literally transform the way you communicate so we hope you find it helpful.

View Tech Specs
Transferring calls

In order to manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. The ability to do this is one of the key reasons businesses upgrade to the latest feature-packed phone systems. Micro phone systems lets you do this at just a touch, letting any handset user direct callers to the other staff with ease. Also, because you'll have at least 2+ phone lines, someone else can be on another call at the same time too.

Read More
Hold Functionality

The most commonly used button on your new handset will be the 'hold' button - and with good reason. It's essential for smooth, professional handling of calls. Rather than (ineffectively and unprofessionally) cupping a hand over the mouthpiece, staff can place a customer on hold at the touch of a button, and they won't be able to hear what's going on in the background.

Read More
Cordless Phone Compatibility

Many home offices start off with a cordless phone or two, and you get used to having the ability to take the phone around the house. Don't worry. With phone systems for small businesses you can still connect you cordless phone to it -you can even use the one you may already have. Please note that your current cordless phone won't give you any of the basic phone system features your desk phone does, such as call conferencing or one-touch transfers. However, you will still be able to call out, receive calls and even have calls transferred from the desk phone to you.

Read More
Day & night greetings

Day & night greetings ensure your callers receive a polished, professional impression of your company, first time, any time. In a small office often there are times when you're on a call and no one else is there. The phone system will actually be able to pick up, answer the call, and keep them on hold until you are ready. No more juggling!

Regardless of how busy you get in your day, a day & night greeting system means valuable callers will be looked after. A tailored greeting such as "Thank you for calling ABC, your call is important and we will be with you in just a moment" will be heard by the caller, who will then be placed on hold automatically to wait until you can attend to them.

At night this message can be changed to something more appropriate, such as "Welcome to ABC, our office is currently unattended. However if you would like to leave a message our staff will return your call the following business day." In this way your business will always sound great and never miss another sales opportunity.

Read More
Personal voicemail

Whether you're out of the office or just on another call a personal voicemail will back you up. Unlike some home services where you have to pay to retrieve messages it is absolutely FREE with a phone system. (On some phone systems voicemail is an option whereas it is included as standard on others).

Personal voicemail works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary.

Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message by a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user's voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.

Read More
Voicemail to email

For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you'll be able to listen to your office emails on your mobile phone, laptop or iPad.

Read More
Auto attendant

For some home offices wanting to present a BIG image then an auto attendant can be ideal. It answers the calls and gives options for different extensions with your company. You may only have 3 staff but you sound like you've got 100.

For example, "Welcome to ABC, for all sales enquiries please press 1, for accounts press 2. For all other enquiries please hold and an operator will be with you shortly." The customer doesn't need to know that the same person may answer for every department!

The menu tree options provided can be as simple or as complex as your business requires. The auto attendant function can also be used to simply take any overflow calls you or your staff are unable to get to in time. Either way, it is very efficient and incredibly effective.*

Read More
Conference Calls

With business being conducted both nationally and globally nowadays, getting people to meet in person isn't always possible. You can conference call seamlessly with whoever you need to, getting a real time conversation going with up to as many parties as you like (dependant on number of phone lines and system capacity). Simply place your caller on hold, select a new line and join the calls by pressing the conference button. It's as simple as that!

Read More
Cheap VoIP Calls

Some phone systems allow you to connect a multitude of different VoIP services, from VoDSL to SIP trunking. This can translate to huge savings on line rental and external call costs, as well as free internal calls - even if those calls are to other staff in different locations. The savings may even be enough to pay for the entire system.

Check out our VoIP rates now for yourself. Or to learn what VoIP is and how VoIP works simply click here.

Read More
User friendly handsets

Despite the power and complexity of a home office phone system the user friendly handsets make accessing features easy. Some systems do this better than others. With any pbx system there are many different handset models to choose from, usually a basic, executive and a receptionist model. Let us help you choose the right mix of handsets for your business.

Better handsets typically feature large, backlit digital displays to give users the information they need to make calls quickly and easily. Different menu options will be automatically displayed on screen, and these change to the most relevant choices depending on what task the user is currently performing.

Also with more and more people working remotely, our customers have said one of their favourite features is being able to see who is on the phone. This was a feature that was only on large business systems, however, this is now a standard feature on the new generation of hybrid & cloud phone systems for small business.

Features such as mute, redial, volume, conference etc are very typical and offer users fast, easy access. Meanwhile, some handsets offer programmable buttons with digital labels, so that these keys are always correctly and clearly annotated.

The bottom line is that you can choose from a wide range of handsets with most solutions and mix and match to meet the needs of your staff. Equip power users with higher-end phones, whilst selecting more basic models for less intensive applications. It's the smart way to get the performance you want, at the price you need.

Read More
Remote staff - connecting to the office

till work from their office or home - not yours. With the flexibility of VoIP technology, staff can now work from anywhere and stay connected to your phone system. This means key staff travelling interstate can keep in touch with the office easily, and remote staff can be employed from anywhere in Australia.

Using VoIP, staff members can connect to your phone system anywhere there is an internet connection. By either plugging in an IP handset or using a soft phone (virtual phone) on a PC or laptop, users can instantly connect to the office phone system becoming, essentially, just another extension number. This means they can contact the office for free, as well as see who is on the phone, who is available and so on. Exactly the same as they could in your office itself.

You can now effectively communicate with staff anywhere in the world which also makes it easier to find better, even cheaper, employees as you grow.

Read More
More essential phone system features

To effectively manage call traffic, your home office phone system equips you with a host of other essential phone features including mute, volume control, transfer, hold, speed dial and more.

Mute - Did you know that if you simply put your hand over the handset mouthpiece, callers can still make out much of what you say? This is unprofessional and potentially detrimental to your business. The mute feature electronically turns off your handset microphone so you can converse with your colleagues in private, without having to put your caller on hold. This is perfect if you want to discuss a private subject without letting the caller know you're doing so.

Volume control - No more straining to hear a muffled conversation, or having your eardrums blasted by a yelling caller! Volume control lets you adjust audio levels on both your handset and speakerphone (where applicable) to ensure a natural listening experience.

Speed dial - Rather than having to remember frequently dialled numbers, speed dial lets you store your most important contacts on the phone so you can dial them with a single push of a button or scroll through a speed dial directory then allows you to save 1000s of business contacts.

Read More

Avaya IP Office 500 Phone System Tech Specs

Avaya IP Office 500 V2 Tech Specs
Standard Edition IP Office 500
Control Unit Extension Capacity 32
Digital Station (DS) Ports 24
Analoh Phone (PHONE) Ports 32
System Extension Capacity 272
Digital (DS) Phones only 264
Analog Phones only 272
IP Phones only 272
Max IP500 Trunk Capacity 264
Analog trunks (control unit/maximum) 16/144
BRI trunks 32
T1/PRI trunks 96/120
SIP trunks 128
Maximum voice compression channels 128
Messaging & Conferencing capacity  
Embedded voicemail
(common card with 406v2)
Voicemail Pro 30
Conferencing 64
Avaya IP Office 500 Standard vs Professional Edition Software
  Standard Edition Professional Edition
  Included Optional Included Optional
Up to 32 users        
Phone Manager Lite        
64-way bsic conferencing        
IP Office Manager        
System Status Application        
Embedded Voicemail        
Phone Manager Pro/PC Softphone        
Mobile Twinning        
SIP trunk        
IP DECT        
CITI Link Pro        
32 - 272 Users        
Expansion Module support        
64-way Meet_me conferencing        
Voicemail Lite        
Voice networking        
Advanced Networking        
Voicemail Pro        
Conferencing Center        
TAPI WAV        
Request a Quote

Free Consultation

After completing the form below, one of our phone systems experts will call you back to discuss your system needs.

  • This field is for validation purposes and should be left unchanged.

Need An Instant Quote?

Simply ring us on the number below and one of our qualified staff can answer your questions today

1300 889 792

FAQ / Help guide


4 Steps To Easily Move Your Business To The NBN inc. Checklist

Updating your Phone System Greetings & Voicemail for Christmas, Easter Etc

How To Move Your Business Phone Number In 4 Easy Steps

Book a Maintenance or Service Job

Need Support Now?

Call one of our friendly customer support members today

1300 889 792

Contact Us

Have a question you want answered or looking for more information? We can help, fill in the form below and we will be in contact shortly.

  • This field is for validation purposes and should be left unchanged.

Request a Free 20 Minute Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.

Book a Phone Call

Enter a few details below and one of our team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.

Request a Meeting

Enter a few details below and one of our team will give you a call back to arrange a discussion in person.

  • This field is for validation purposes and should be left unchanged.

Request a Free 20 Minute Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.

Request a Free 20 Minute Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.