With any newly updated Avaya IP Office Release, there are a number of frequently asked questions customers ask in relation to upgrading their old system software, purchasing the new system software and what the differences really are. [For a more general overview on the Avaya Phone System, click here]

Here are just some of the more frequently asked questions about the new Avaya IP Office 9.0 Release:

  • Does Avaya plan to continue competing in the “small” SMB market segment? This key Market seems to have been abandoned by the focus on IP Office in the Mid- Market?  Avaya is not abandoning the Small in the SMB market segment. We will continue to target small customers. The push into the Midmarket, as our capacities expand, aims to deliver best in class solutions to market that is underserved.
  • Remind me what Server Edition is again?  Server Edition allows IP Office software to be run on a Linux based PC server. 9.0 scales to 2000 users across 32 locations
  • Can I have all 2000 users as analog or TDM users? At a single location?  Technically you can have 2000 users at a single location. The number of TDM and/or analog users is limited to the maximum number supported by 500 v2 expansion systems.
  • Can I use my own servers? Customers that wish to install on their own server, can do so if they install it in a VMware virtualized environment.
  • Is there a migration path for IPO 8.0 SMB edition to IPO 9.0 server edition?   Yes, there is a migration path. Customers that have an 8.0 system with an IP 500 V2 can simply reuse their chassis as an expansion system as part of a Server Edition.
  • Will IP Office 9.0 work on IP Office 500 v1 chassis? Yes, but some functionality will only work on the V2 platform
  • What is the soft client of choice for this release? For Windows and iPad everyone is encouraged to use Flare Experience.
  • Is the outlook plugin compatible on systems with Microsoft Lync installed?  Yes but the Outlook Plugin is specifically for the Outlook client. Avaya has created a separate plugin for Lync. It’s not a question of compatibility as they are different applications
  • Does 9.0 support differentiated ring tones by incoming call types of calls to different hunt groups? Yes, differentiated ringing is available with 9.0 on 14xx and 95xx endpoints.
  • Does one-X® Mobile Preferred support call of cellular and WiFi networks? Yes, this is included as part of release 9.0
  • What are the primary capacity increases for 9.0? Increase in total users: 2000 (up from 1000) and  Single server capacity: 1500 (up from 500)
    Many other capacities increased significantly. For example:
    – 150 Voicemail channels (was 100)
    – 750 One-X Portal users (was 500)
    – 18,000 BHCC (was 14,400)
    – 256 Conference channels per server (was 128)
    – 85 Recording channels (was 43)
    – 128 Paging group size (was 64)
  • What is IP Office virtualization? Virtualization is a deployment methodology designed to optimize hardware and software resources. Deploying IP Office in this way allows IP Office to be installed as a virtual machine. Typically this hardware will be shared with other applications and is one of the key benefits of virtualization.
  • What licensing changes have been made with IP Office R9.0? There have been two key changes to licensing with IP Office R9.0 (1) new IP Office Release 9.0 material codes for licenses in ADI (2) new Product Licensing and Delivery System (PLDS) codes for IP Office deployed in the Branch. See the IP Office R9.0 Product Update for additional details.