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Avaya 9408 Digital Deskphone

An intelligent handset for customer-facing roles, the Avaya 9408 combines crystal-clear Audio with desired features.

This Avaya 9408 review will look at the pros and cons of the handset, and who this model is best suited for. The 9408 is part of the popular Avaya 9000 series range of digital handsets. There are many handset options within the range, plus a plethora of other handset options on other phone systems too. With all of these options, choosing the handset to fit your needs and your business can be extremely overwhelming. We are here to help you make the right decisions.

Using our 15+ years of experience of working with our customers and phone systems day-in, day-out, we will review the Avaya 9408 and look at it’s good and bad points. We want you to make an informed decision and purchase the most suitable handset for your business, so we have done the legwork for you! Read on to discover what the 9408 has to offer, how it compares to other handsets on the market and if it is the right handset for you.

Who Is The Avaya 9408 Digital Deskphone For?

We have found the Avaya 9408 to be most suited to customer-facing workers. If you work within a business where you spend a great deal of time on the phone and rely on advanced telephony features and high quality, real-time voice communications then the Avaya 9408 could be the one for you. The deskphone streamlines communications for users who spend time answering calls to be transferred to other departments or extensions, and monitor the destination of incoming calls.

Main Benefits Of The Avaya 9408 Digital Deskphone

Quality Sound

The 9408- as with all handsets in the 9400 series range- features a high-quality integrated speakerphone using G711 Codec, ensuring that everyone can hear and be heard. Our customers have found the audio quality excellent - their conversations are clearer and there is no more straining to focus on the conversation.

Functional Interface

We have found the Avaya 9408 to be incredibly easy to use. You will be able to navigate the most common features on the fixed keys and browse less common features via the flexible soft keys with ease. The logical layout even incorporates colour-coded buttons. The interface is both familiar and functional, so you can get to work straight away without having to read complex manuals.

Value for Money

With features and functions suited to the target client base and unnecessary additions left out, we have found the handset to be excellent value for money. The Avaya 9408 can also grow with your company, with expansion options including a headset interface. So you pay for what you need now, and if in the future you need more functionality that can easily be achieved.

Alternatives To The Avaya 9408 Digital Deskphone?

There are plenty of telecommunications systems on the market that are suited to everyday users, so it is important that you research and find the system best suited to your needs. Of course, this is time consuming and often confusing so this is why we have done the research for you! At first you find the phone system you want, then the handset to use in conjunction with it. The difference between the phone system and the handsets is that although the handsets are of course an important factor, they are essentially keyboards for the phone system itself. The phone system is where a lot of the features and functionality stem from. Therefore, it is important that you first choose a phone system that suits your needs, and then choose the handset that you want to work with that system.

The Avaya 9408 is a handset of the Avaya 9400 series. This series has been a favorite with clients over the years and is known for its quality and affordability. . The 9400 deskphones series can be used with any mix of digital or IP handsets and Avaya phone systems. Customers love the sleek design and crystal-clear sound, and have found their day-to-day business to increase the productivity and efficiency of their workflow.

Now, if you need a handset that is more suited to everyday use then it is worth considering another handset in the range, the Avaya 9404. The Avaya 9404 is a communication tool with relatively straightforward tools and needs - such as call hold, call forwarding, call mute etc. Customers who use the Avaya 9404 tend to be working in an office environment day to day or retail sectors (shops, cafes restaurants), where the desk phone is one of many means of communication and there is no need for more specialised features.

Looking at other systems…. iPECS eMG80

The iPECS eMG80 is a phone system from LG Ericsson. This system is a good alternative to the Avaya 9400 series. The system itself, and the handsets that pair with it, are the best alternative to the Avaya. We have found the eMG80 to be an incredible top quality product for a very low price. The system offers all of the basic features such as voicemail, DND, day and night greetings etc, and also showcases the more advanced features like voicemail to email, auto-attendant and multi-party video conferencing. Our customers love that this system offers an outstanding range of features at a low price.

One comparable handset from the iPECS eMG80 range is the LDP-9240D thats . The handset is one of the most popular digital handsets with our customers. They love the large LCD screen and easy of navigation around the handsets on screen option.

Avaya 9408 Digital Deskphone Pro's

Quality Sound

Both ourselves and our customers have found the audio quality to be excellent- and so you will too! Everyday operations will become a breeze as your conversations become clear and defined with the G711 Codec.

Cord

The 9ft, anti-tangle cord ensures that you won’t get in a bind when stretching your legs on a call!

Message Waiting Indicator

We love the message waiting indicator. The indicator will let you know if you have unread messages, so simply by seeing that on the handset you will quickly know that you have a message to listen to and a customer to get back to- no more missed calls!

Logical Layout

The ease of use does not only stem from the display, but also the intelligently-designed button layout. The buttons are laid out simply and logically, and you will easily be able to find your way around the handset as the position of the buttons will become second nature.

Avaya 9408 Digital Deskphone Con's

Advancing Technology

Although the Avaya 9408 is excellent, in our experience we have found technology to advancing at a fast rate. In customer-facing businesses, some businesses benefit from the ability to be able to contact their customers in many forms from their handset. So, some more advanced handsets have high-end technology such as touch-screen and integrated Wi-Fi- functions that you could put to use in your business.

Conclusion

To sum up our findings, if you spend a great deal of time on the phone and often transfer between different departments, then the Avaya 9408 could be the one for you. The high quality voice and logical button layout are just some of the fantastic features of this handset. However, if you feel that you would benefit from an increased technological functionality, look into more advanced handsets and what they can do for your business.

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Request A Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.

Request A Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.

Request A Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

  • This field is for validation purposes and should be left unchanged.

Request A Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

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Request A Consultation

Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.

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