The Avaya J129 is a desktop phone of the J100 series. Throughout this review we will look at the features of the handset, the pros and cons and who the ideal customer is for the Avaya J129. There are different handset options within this range, plus a plethora of other handset options on other phone systems worth considering. With all of these options, choosing the handset to fit your needs and your business can be extremely overwhelming. We are here to help you make the right decisions.

Using our 15+ years of experience of working with businesses and communications systems day-in, day-out, we will review phone systems and examine the good and the bad in each handset. We want you to make an informed decision and purchase the most suitable handset for your business, so we have done the legwork for you! Read on to discover what the Avaya J129 has to offer, how it compares to other handsets on the market and if it is the right handset for you.

Who Is The Avaya J129 IP Phone For?

We have found that this sleek, slim-form handset is great for simple telephony needs. Users of the Avaya J129 can include office workers with limited telephony needs, lobbies, waiting areas, lunch rooms, hallways and retail spaces. Due to the Avaya J129 supporting SIP capabilities, the handset is an economical way to replace older analog phones with today’s modern technology.

Main Benefits Of The Avaya J129 IP Phone

Ease of Use

The simplified user interfaces ensures that everyone who interacts with the handset, whether they are an office worker who uses it every day, a visitor in a hallway or a patient in a waiting room, can navigate the handset with ease.

Value for Money

Customers enjoy having the quality and assurance of the Avaya brand at a low cost with this entry-level handset.

SIP Telephony

J129 IP Phone supports AST-SIP software for enhanced features and integration, while allowing many other features such as access to call logs and address books, and a visual message waiting indicator

Alternatives To The Avaya J129 IP Phone ?

There are plenty of telecommunications systems on the market that are suited to everyday users, so it is important that you research and find the system best suited to your needs. Of course, this is time confusing and often confusing so this is why we have done the research for you! At first you find the phone system you want, then the handset to use in conjunction with it. The difference between the phone system and the handsets is that although the handsets are of course an important factor, they are essentially keyboards for the phone system itself. The phone system is where a lot of the features and functionality stem from. Therefore, it is important that you first choose a phone system that suits your needs, and then choose the handset that you want to work with that system.

The Avaya J100 series is a portfolio of desktop phones, with enhanced features and functionality to improve your experience. The latest generation of Avaya SIP-based IP phones offer one-touch video, Bluetooth and Wi-Fi connectivity, for use with their high-quality, long-lasting handsets.

Staying with the Avaya J100 as your phone system, but looking at different handsets, there are a couple that you should be considering. If you want to work with Avaya in a different way - a handset for salespeople, call centres and other professionals - look at the J169. This handset is for mid-level communication needs. A more advanced handset, for users who need a more collaborative system of communications features, the Avaya J179 is the one to look at. We find our customers who utilize the Avaya J179 are users who need a whole range of features. Such users will need a range of telephony, productivity and collaboration features. This phone will address all of your everyday voice communications needs.

Looking at other systems…. iPECS eMG80

The iPECS eMG80 is a phone system from LG Ericsson. This system is a good alternative to the Avaya J100 series. The system itself, and the handsets that pair with it, are the best alternative to the Avaya. We have found the eMG80 to be an incredible top quality product for a very low price. The system offers all of the basic features such as voicemail, DND, day and night greetings etc, and also showcases the more advanced features like voicemail to email, auto-attendant and multi-party video conferencing. Our customers love that this system offers an outstanding range of features at a low price.

One option to consider from the iPECS eMG80 range is the LIP-9002. With the 4 programmable feature keys and 10 fixed features, the LIP-9002 is well-organised and logical in design, which then translates into the straightforwardness of use offered by this handset. Users have reported that the LIP-9002 has the perfect number of features and benefits required by smaller organisations, such as receptions at medical centres, lobbies at offices and manufacturing and retail stores. The reduced functionality compared to other models in the series not only contributes to the affordability of the LIP-9002, but also the convenience and accessibility of the handset.

Avaya J129 IP Phone Pro's

Volume Boost

A large advantage for many of our customers is the built-in volume boost. Rather than having to purchase a separate amplified headset, the J129 has a built-in boost for the hearing impaired. This is especially useful in waiting rooms, hallways etc where the phone is available for members of the general public.

Full Duplex Speakerphone

If you are using this handset in your office you will benefit from the functionality of the speakerphone. Having a call on speaker enables you to have hands-free conversations - this is especially useful if you spend a lot of time on hold! With a full-duplex speakerphone the conversation is clear, defined and professional.

PoE

The J129 supports PoE- Power over Ethernet. This eliminates the need or cabling, and enables the handset to work through power outages (if the wiring closet is backed up with a UPS system). Customers love not having to wire up expensive cabling to their waiting rooms and lobby areas.

Customers enjoy having the quality and assurance of the Avaya brand at a low cost with this entry-level handset.

Avaya J129 IP Phone Con's

1 line, 2 calls

Each handset can only manage two concurrent calls. Therefore, the handset would not be useful for businesses where many calls need to be handled at the same time.

Limited Functionality

Although an economical choice, the limited functionality of the Avaya J129 could be it’s downfall. Technology is developing at such a rapid rate, and for a little more money you could invest in a handset that has enhanced capability to streamline communications and change the way your business works.

Conclusion

With our 15+ years of experience, we find the Avaya J129 to address all the needs of small offices, waiting rooms or retail environments. The excellent audio, combined with the basic productivity-enhancing features creates a cost-effective handset. If you are looking for an entry-level phone to manage simple tasks, then the Avaya J129 is a good option for you. However, if you need more functionality- such as the ability to have more than two calls on one line, then look into more specialised handsets with enhanced feature and functions.