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What Is A VoIP Phone System?

VoIP Phone Systems is the term used to describe phone systems that make calls via the internet (instead of traditional copper phone lines). VoIP stands for Voice Over Internet Protocol,and is the way we will all make phone calls as the country moves to the NBN and internet speeds increase. VoIP is popular with small businesses because it usually offers lower call rates than traditional copper phone line setups and so can save you money.

When people talk about VoIP phone systems, they are most likely thinking of a Hosted Cloud Phone System. However, VoIP systems can also be traditional, on premise phone systems. Whether Cloud Hosted or on premise, the most important factor is that the phone system has to be IP enabled.

System Features

With Infiniti's fully-hosted cloud based phone system you'll get access to a feature rich phone system across ALL the handsets on your system.

Hosted Phone Systems Features

With the SpringCom fully-hosted cloud based phone system you'll get access to a featurerich phone system across ALL the handsets on your system.

Dedicated Phone Number Per User

In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. A phone system lets you do this at a touch, letting any handset user direct callers to the right extension with ease. In this way your callers will receive a positive, professional image of your company while your staff can remain productive throughout their day.

Call Park, Hold + Pickup

The most commonly used button on your new handset will be the Ďholdí button Ė and with good reason. Itís essential for smooth, professional handling of calls.

Call Transfer

In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. This is one of the key reasons people upgrade to a proper phone system because they get tired of throwing the cordless back and forth.

Full Auto Attendant

For some home offices wanting to present a BIG image then an auto attendant can be ideal. It answers the calls and gives options for different extensions with your company. You may only have 3 staff but you sound like youíve got 100.

Call Waiting

If another caller is calling you will be able to place the caller on hold and take the second call. If you choose not to answer it will simply go to voicemail. You can then retrieve your voicemail as an email or on your phone for free anyway - wherever you are.

Music On Hold

When callers are placed on hold they can hear professional messages or music that you choose. It is simply uploaded to the host as a .WAV file and will play automatically when required.

Voicemail To Email

For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone youíll be able to listen to your office emails on your mobile phone, laptop or IPAD.

Day & Night Greetings

Most systems include day & night greetings as standard to ensure your callers receive a polished, professional impression of your company, first time, any time. If you receptionist(s) are busy on calls the system will overflow and answer the call.

Call Flow Hunt Groups

You can nominate which inbound numbers call to which staff members. You can work out overflow groups as well as advanced Auto Attendant that can call a sales group of staff if you "Press 1 for sales" etc. Itís simple and easily configured for however you want to handle your inbound call flows.

Extension Dialling

You can easily dial any extension (staff member) in or out of the office at no charge that is connected to the host and part of your solution. This includes staff that have the SIP application loaded on their mobile phones. If you call and they answer on their mobile SIP number it is also free - a great way to reduce costs.

Platinum Extra's Pack

Our Platinum Extra's Pack has been designed for the businesses that want complete self-management of their entire phone system, along with some high-end features typical costing thousands; including:

Call Recording

Record, play and store your calls for up to six months. You can also email each recording to a nominated call recording address.

Call Reporting

Monitor usage, check numbers and create itemised real-time inbound and outbound reports for the current and previous months.

Self Managment

Feel unto the challenge? Don't worry, self management with our online tool is super easy for those wanting complete control for easy adds, moves and changes.

Dial In Conference Calls

Host on-demand dial-in conference calls, secured with an inbound phone number and pin.

Other Optional Extras

Additional Inbound Phone Number

Cost effective additional direct-in-dial phone numbers for departments, teams or marketing reporting

Additional Inbound + Outbound Lines (Channels)

Additional phone lines for callers on hold are available at a fraction of the traditional costs.


Save the phone line, save the paper and take your inbound and outbound faxing virtual.

1300 Inbound

Create the right professional image with a 1300 number, and receive 200 inbound minutes per month.

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FAQ / Help guide


4 Steps To Easily Move Your Business To The NBN inc. Checklist

Updating your Phone System Greetings & Voicemail for Christmas, Easter Etc

How To Move Your Business Phone Number In 4 Easy Steps

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