Not sure which phone system is right for your business?
What Is A VoIP Phone System?
VoIP Phone Systems is the term used to describe phone systems that make calls via the internet (instead of traditional copper phone lines). VoIP stands for Voice Over Internet Protocol,and is the way we will all make phone calls as the country moves to the NBN and internet speeds increase. VoIP is popular with small businesses because it usually offers lower call rates than traditional copper phone line setups and so can save you money.
When people talk about VoIP phone systems, they are most likely thinking of a Hosted Cloud Phone System. However, VoIP systems can also be traditional, on premise phone systems. Whether Cloud Hosted or on premise, the most important factor is that the phone system has to be IP enabled.
In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. A phone system lets you do this at a touch, letting any handset user direct callers to the right extension with ease. In this way your callers will receive a positive, professional image of your company while your staff can remain productive throughout their day.
Call Park, Hold + Pickup
The most commonly used button on your new handset will be the ‘hold’ button – and with good reason. It’s essential for smooth, professional handling of calls.
In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. This is one of the key reasons people upgrade to a proper phone system because they get tired of throwing the cordless back and forth.
Full Auto Attendant
For some home offices wanting to present a BIG image then an auto attendant can be ideal. It answers the calls and gives options for different extensions with your company. You may only have 3 staff but you sound like you’ve got 100.
If another caller is calling you will be able to place the caller on hold and take the second call. If you choose not to answer it will simply go to voicemail. You can then retrieve your voicemail as an email or on your phone for free anyway - wherever you are.
Music On Hold
When callers are placed on hold they can hear professional messages or music that you choose. It is simply uploaded to the host as a .WAV file and will play automatically when required.
Voicemail To Email
For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you’ll be able to listen to your office emails on your mobile phone, laptop or IPAD.
Day & Night Greetings
Most systems include day & night greetings as standard to ensure your callers receive a polished, professional impression of your company, first time, any time. If you receptionist(s) are busy on calls the system will overflow and answer the call.
Call Flow Hunt Groups
You can nominate which inbound numbers call to which staff members. You can work out overflow groups as well as advanced Auto Attendant that can call a sales group of staff if you "Press 1 for sales" etc. It’s simple and easily configured for however you want to handle your inbound call flows.
You can easily dial any extension (staff member) in or out of the office at no charge that is connected to the host and part of your solution. This includes staff that have the SIP application loaded on their mobile phones. If you call and they answer on their mobile SIP number it is also free - a great way to reduce costs.