With Infiniti's fully-hosted cloud based phone system you'll get access to a feature rich phone system across ALL the handsets on your system.
With the SpringCom fully-hosted cloud based phone system you'll get access to a featurerich phone system across ALL the handsets on your system.
In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. A phone system lets you do this at a touch, letting any handset user direct callers to the right extension with ease. In this way your callers will receive a positive, professional image of your company while your staff can remain productive throughout their day.
The most commonly used button on your new handset will be the �hold� button � and with good reason. It�s essential for smooth, professional handling of calls.
In order to manage incoming call traffic effectively you need to be able to transfer calls quickly and efficiently. This is one of the key reasons people upgrade to a proper phone system because they get tired of throwing the cordless back and forth.
For some home offices wanting to present a BIG image then an auto attendant can be ideal. It answers the calls and gives options for different extensions with your company. You may only have 3 staff but you sound like you�ve got 100.
If another caller is calling you will be able to place the caller on hold and take the second call. If you choose not to answer it will simply go to voicemail. You can then retrieve your voicemail as an email or on your phone for free anyway - wherever you are.
When callers are placed on hold they can hear professional messages or music that you choose. It is simply uploaded to the host as a .WAV file and will play automatically when required.
For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you�ll be able to listen to your office emails on your mobile phone, laptop or IPAD.
Most systems include day & night greetings as standard to ensure your callers receive a polished, professional impression of your company, first time, any time. If you receptionist(s) are busy on calls the system will overflow and answer the call.
You can nominate which inbound numbers call to which staff members. You can work out overflow groups as well as advanced Auto Attendant that can call a sales group of staff if you "Press 1 for sales" etc. It�s simple and easily configured for however you want to handle your inbound call flows.
You can easily dial any extension (staff member) in or out of the office at no charge that is connected to the host and part of your solution. This includes staff that have the SIP application loaded on their mobile phones. If you call and they answer on their mobile SIP number it is also free - a great way to reduce costs.
Our Platinum Extra's Pack has been designed for the businesses that want complete self-management of their entire phone system, along with some high-end features typical costing thousands; including:
Record, play and store your calls for up to six months. You can also email each recording to a nominated call recording address.
Monitor usage, check numbers and create itemised real-time inbound and outbound reports for the current and previous months.
Feel unto the challenge? Don't worry, self management with our online tool is super easy for those wanting complete control for easy adds, moves and changes.
Host on-demand dial-in conference calls, secured with an inbound phone number and pin.
Cost effective additional direct-in-dial phone numbers for departments, teams or marketing reporting
Additional phone lines for callers on hold are available at a fraction of the traditional costs.
Save the phone line, save the paper and take your inbound and outbound faxing virtual.
Create the right professional image with a 1300 number, and receive 200 inbound minutes per month.
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