Not sure which phone system
is right for your business?
Here we have a comprehensive list of questions that we run through that covers how the phone system is to be set up and programmed to best suit your needs. Don't worry, you don't need to know the first thing about phone systems. The questions are straightforward and cover things like:
If you are getting phone lines from one of our preferred carriers we will organize and coordinate this for you as well (prior to the installation of the system). Phone line availability also dictates when your phone system can be installed.
For more detailed information about costs, timing and things you need to consider for an office fit out or office relocation please click the links.
At this time we take the information from the data collection above and program the system accordingly. All this is done before we even arrive on site. The correct licences are loaded and everything is ready to go.
With the preprogrammed system ready we then arrive at your site and connect the system to your existing cabling and infrastructure. We then connect you phone lines and test the system. Depending on the size and complexity of the system this can take anywhere from 4-8 hours for a typical installation.
Please note that we do not make any programming changes to the phone system on the day of installation and the system will work exactly as per the data collection.
During installation we will also connect the system to your computer network at no charge. This allows us to be able to remotely access the phone system for any adds, moves or changes you may require in the future. This is a much better option for any customer and reduces the need of onsite technical support providing you with a much lower TCO. This facility is typically only on new phone systems.
On the day of installation any and all available staff will be trained in how to use and operatethe phone system. This will cover all the features that you will be using as well as the handset functionality.
For people having more sophisticated programming, we also provide a basic administrator training. This allows users to make their own adds, moves and changes at no charge over the life of the pbx. Please note that this is a 2-3 hour training process and is not part of any typical phone system installation and is therefore chargeable.
Once you have had a chance to familiarise yourself with the system you may want to make changes. Proving you have allowed us remote access we will dial in to your phone systems and make as many changes as you want FREE OF CHARGE.
We want you to be happy with the system and how it operates which is why we provide this free follow up service to ensure you are operating as efficiently and effectively as possible.
We are there for you. If you or the staff we trained have basic operational questions you can call us at anytime. Of course you will be provided with user manual for the handsets you have but if you need help you have only to call us.
At Infiniti we pride ourselves on the fact that our customers get more from their solutions. Anyone proficient phone installer can set up a phone system, but the devil is in the detail. That's the difference between another phone system and a solution that helps change the way you work forever.
Our phone system installation process is another reason why Infiniti is the smart choice for your next solution.
The phone system has been installed by your technician. I am very pleased with the whole experience of purchasing from Infiniti. I will highly recommend your company. Thank you all at Infiniti
Gary Callaghan - Principal
G J Callaghan & Co.
Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well.
Rob Norman
Southland Vineyard Church - St Marys, SA
Technician (greg) was very personable and efficient - everything is going great after the changes.
Linda
Three Sixty Degrees Australia
So far so good haven't had any issues since Neil has been out- he is always really thorough one of the best techs we have ever had really knows the ins and outs of the system and doesn't come out and waste our time.
Odet
Power Customs Services
Our new system is working extremely well. The installation went smoothly and the technicians gets a 9/10 rating. We can highly recommend Infiniti.
Margaret Seychell | Office Manager
Rylea Engineering - Hoppers Crossing, VIC
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Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Enter a few details below and one of our team will give you a call back to talk through your options.
Enter a few details below and one of our team will give you a call back to arrange a discussion in person.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
