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Medium Phone System Features

A pbx or IP pbx with anywhere from 30- 1000 staff has very different requirements depending on the industry type. One commonality is you'll have different departments and each has their own unique needs that need to be addressed in a comprehensive solution for all.

Top Must Have Features

Below you'll find a list we've compiled of popular medium to enterprise office phone system features. At this level you'll find many of the features come standard however more involved call handling (call recording etc) and specific applications like call centres etc will be an optional extra. When you are exploring your options make sure you know exactly what's included and what's not (servers, UPS, POE switches, software, hardware and licences). We hope you find the list helpful.

Transferring calls

In order to manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. The ability to do this is one of the key reasons businesses upgrade to the latest feature-packed phone systems. Small business phone systems lets you do this at just a touch, letting any handset user direct callers to the other staff with ease. Also, because you'll have at least 2+ phone lines, someone else can be on another call at the same time too.

Hold Functionality

The most commonly used button on your new handset will be the 'hold' button - and with good reason. It's essential for smooth, professional handling of calls. Rather than (ineffectively and unprofessionally) cupping a hand over the mouthpiece, staff can place a customer on hold at the touch of a button, and they won't be able to hear what's going on in the background.

Cordless Phone Compatibility

Many home offices start off with a cordless phone or two, and you get used to having the ability to take the phone around the house. Don't worry. With phone systems for small businesses you can still connect you cordless phone to it -you can even use the one you may already have. Please note that your current cordless phone won't give you any of the basic phone system features your desk phone does, such as call conferencing or one-touch transfers. However, you will still be able to call out, receive calls and even have calls transferred from the desk phone to you.

Day & night greetings

Day & night greetings ensure your callers receive a polished, professional impression of your company, first time, any time. In a small office often there are times when you're on a call and no one else is there. The phone system for your small business will actually be able to pick up, answer the call, and keep them on hold until you are ready. No more juggling!

Regardless of how busy you get in your day, a day & night greeting system means valuable callers will be looked after. A tailored greeting such as "Thank you for calling ABC, your call is important and we will be with you in just a moment" will be heard by the caller, who will then be placed on hold automatically to wait until you can attend to them.

At night this message can be changed to something more appropriate, such as "Welcome to ABC, our office is currently unattended. However if you would like to leave a message our staff will return your call the following business day." In this way your business will always sound great and never miss another sales opportunity.

Personal voicemail

Whether you're out of the office or just on another call a personal voicemail will back you up. Unlike some home services where you have to pay to retrieve messages it is absolutely FREE with a phone system for small business. (On some phone systems voicemail is an option whereas it is included as standard on others).s

Personal voicemail works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary.

Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message by a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user's voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.

Voicemail to email

For many people in small business they are often out and about and not always at their desks. Regardless of where you are your voicemail can now be sent to your email. This means if you have a smart phone you'll be able to listen to your office emails on your mobile phone, laptop or iPad.

Auto attendant

For some small businesses wanting to present a BIG image then an auto attendant can be ideal. It answers the calls and gives options for different extensions with your company. You may only have 3 staff but you sound like you have 100.

For example, "Welcome to ABC, for all sales enquiries please press 1, for accounts press 2. For all other enquiries please hold and an operator will be with you shortly." The customer doesn't need to know that the same person may answer for every department!

The menu tree options provided can be as simple or as complex as your business requires. The auto attendant function can also be used to simply take any overflow calls you or your staff are unable to get to in time. Either way, it is very efficient and incredibly effective.

Conference Calls

With business being conducted both nationally and globally nowadays, getting people to meet in person isn't always possible. You can conference call seamlessly with whoever you need to, getting a real time conversation going with as many parties as you like (dependant on number of phone lines and system capacity). Simply place your caller on hold, select a new line and join the calls by pressing the conference button. It's as simple as that!

Cheap VoIP Calls

Some phone systems for small business allow you to connect a multitude of different VoIP services, from VoIP to SIP trunking. This can translate to huge savings on line rental and external call costs, as well as free internal calls - even if those calls are to other staff in different locations. The savings may even be enough to pay for the entire system.

Check out our what VoIP is and how VoIP works simply click here

User friendly handsets

Despite the power and complexity of a phone system for small business the user friendly handsets make accessing features easy. Some systems do this better than others. With any pbx or cloud phone system there are many different handset models to choose from - usually a basic, executive and a receptionist model. Let us help you choose the right mix of handsets for your business.

Better handsets typically feature large, backlit digital displays to give users the information they need to make calls quickly and easily. Different menu options will be automatically displayed on screen, and these change to the most relevant choices depending on what task the user is currently performing.

Also with more and more people working remotely, our customers have said one of their favourite features is being able to see who is on the phone. Previously, this feature was feature only on large business systems, however, this is now a standard feature on the new generation of hybrid & cloud phone systems for small business.

Features such as mute, redial, volume, conference etc are very typical and offer users fast, easy access. Meanwhile, some handsets offer programmable buttons with digital labels, so that these keys are always correctly and clearly annotated.

The bottom line is that you can choose from a wide range of handsets with most solutions and mix and match to meet the needs of your staff. Equip power users with higher-end phones, whilst selecting more basic models for less intensive applications. It's the smart way to get the performance you want, at the price you need.

Remote staff - connecting to the office

In a world of sea change, tree change and the like you may want to offer your staff the ability to still work from their office or home - not yours. With the flexibility of VoIP technology, staff can now work from anywhere and stay connected to your phone system. This means key staff travelling interstate can keep in touch with the office easily, and remote staff can be employed from anywhere in Australia.

Using VoIP, staff members can connect to your phone system anywhere there is an internet connection. By either plugging in an IP handset or using a soft phone (virtual phone) on a PC or laptop, users can instantly connect to the office phone system becoming, essentially, just another extension number. This means they can contact the office for free, as well as see who is on the phone, who is available and so on. Exactly the same as they could in your office itself.

You can now effectively communicate with staff anywhere in the world which also makes it easier to find better (even cheaper!) employees as you grow.

More essential phone system features

To effectively manage call traffic, your phone system for business equips you with a host of other essential phone features including mute, volume control, transfer, hold, speed dial and more.

Mute - Did you know that if you simply put your hand over the handset mouthpiece, callers can still make out much of what you say? This is unprofessional and potentially detrimental to your business. The mute feature electronically turns off your handset microphone so you can converse with your colleagues in private, without having to put your caller on hold. This is perfect if you want to discuss a private subject without letting the caller know you're doing so.

Volume control - No more straining to hear a muffled conversation, or having your eardrums blasted by a yelling caller! Volume control lets you adjust audio levels on both your handset and speakerphone (where applicable) to ensure a natural listening experience.

Speed dial - Rather than having to remember frequently dialled numbers, speed dial lets you store your most important contacts on the phone so you can dial them with a single push of a button or scroll through a speed dial directory then allows you to save 1000s of business contacts.

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