Many customers have absolutely no idea what technology is currently available. They’re used to their 10-year-old basic phone system and think that because the new ones look similar that they must work the same. Manufacturers have kept some handsets with a similar look and feel because that’s what customers are used to. But that’s where the similarity ends. A modern small business phone system is so technologically superior and feature rich that there is no fair comparison.

Popular Features Of A Small Business Phone System

That’s why we wanted to take the time in this post to identify 6 popular features available with a new small business phone system:

1. Mobility

Perhaps the biggest game changer has been the ability for mobile phones to talk to phone systems. We’re not just talking about transferring calls to mobile phones. You can now download specific apps on your iPhone or Android devices that effectively give you your phone system in your pocket. What you can do on your small business phone system you can now do on your mobile and the two devices are connected. Receiving calls from your office extension, transferring calls, conferencing, accessing phone system directories and much more is now easy and seamless. When you make a call with these apps you are actually calling out via the phone system not your mobile network. Its brilliant technology and perfect for sales people and staff that are mobile.

2. VoIP

Any decent current generation small business phone system has been designed for VoIP phone lines and handsets. This means now even the smallest companies have access to advanced SIP trunking (VoIP phone lines) for cheap calls, excellent call quality, reliability and no line rentals. As well as phone lines most leading small business phone system brands also allow for the connection of the latest IP phone handsets. Anywhere you have an internet connection you can now connect an office phone back to the system. This is perfect for remote workers, limited desk space or cabling, as well as using XML open applications directly on your phones.

3. Voicemail to Email

Voicemail on a small business phone system used to be an expensive option. Now it’s included at no charge. Furthermore, most solutions now also offer voicemail to email. Anywhere you get your email (including your mobile phone); you can now listen to your office voicemail. It makes communication instantaneous and you won’t miss important messages until you return to the office.

4. Auto Attendant & Call Queuing

Like voicemail, this was also an expensive addition in previous generation solutions. Now it too is a free inclusion. Current small business phone system manufacturers have included not just day and night greetings, but some also offer advanced queuing and messaging only previously see on enterprise solutions. It’s fantastic for professional call handling and now it’s free.

5. Customer Self-Administration

No longer do you need a phone technician to make even the smallest change to your small business phone system. With Web based applications and simple to use GUI interfaces you can save money and make your own adds, moves and changes whenever, and wherever you like. It puts the control back in your hands and it’s easy to use.

6. Remote Workers

many owners would love the ability to work from home and still be connected to the phone system. With IP technology they can. It gives owners and staff alike the ability to look after the kids if they’re sick, do the accounts at home with less distraction, catch up on paperwork etc. However the entire time they are still able to receive, transfer and communicate with the office just like they are at work. You can even see the status of staff on the phone even if you are 1000km away.

Technology has come a long way with modern small business phone system features. This is only the tip of the iceberg but we hope it gives you some ideas as to how other companies are embracing modern technology and improving productivity and reducing costs.