Posts Tagged: Avaya Phone Systems

New Avaya B179 SIP Conference Phone Overview

The world’s number one selling phone system, Avaya, has now decided to seriously enter the conference market with the latest Avaya B179 conference phone.  This is probably a logical extension after their acquisition of Radvision; a company that produces some of the best video conferencing solutions around. This Avaya B179 SIP conference phone offers a… Read more »

Avaya Video Conferecning Just Got Serious With Radvision Acquisition

The acquisition of Radvision is a significant step for Avaya and allows them to really launch into the video conferencing and telepresence space.  This is a logical extension for Avaya as video becomes and increasing part of today’s effective communication. As an Avaya reseller we’re very excited by the Radvision Scopia offerings and the cost… Read more »

Avaya IP Office License – Which Versions Do Your Staff Need?

Today we’re discussing the various Avaya IP Office License for the Avaya Phone System.  Avaya identified that certain staff have additional feature requirements so rather than expensive additions across the entire system you are able to purchase them on a staff by staff basis.  In it’s standard form the Avaya IP500 fits about 90% of staff… Read more »

Avaya Essential Edition Embedded Voicemail is Brilliant and FREE

With the Essential Edition software, which is what all Australian customers receive as a minimum, the sophisticated Embedded Voicemail (Voicemail Lite) is included at no charge.  Unlike other basic free voicemail solutions the Voicemail Lite deals with advanced call handling as well as messaging on the Avaya IP Office 500 phone system. The embedded voicemail… Read more »

Avaya IP Office and CTI – How Does It Work? What Does It Mean For You?

Computer Telephony Integration (CTI) is a fancy acronym that simply means the Avaya IP 500 phone system can talk to, and interact with, external computer applications.  The common language they talk is called TAPI.  The most common applications you’ll use with the Avaya CTI will be screen popping from application databases, calling from screen etc. … Read more »

Customise your own Avaya IP Office Auto Attendant with Voicemail Pro Client

Auto Attendant is the ability of a phone system to present users with options and control call handling.  The Avaya IP Office Preferred Edition Voicemail Pro takes it so much further.  Avays understands the needs of call centres and larger corporations that need to be able to customise advanced call flows themselves whenever they need… Read more »

Avaya IP Office 500 Voicemail Pro vs. Voicemail Lite

Voicemail is one of the greatest tools employed on modern phone systems like the Avaya IP500 Office pbx.  It allows callers to leave detailed messages.  These voice mail messages can be retrieved at any Avaya handset or even sent to a users email inbox.  This way they can get messages no matter where they are…. Read more »