{"id":1010,"date":"2013-11-25T10:23:56","date_gmt":"2013-11-24T23:23:56","guid":{"rendered":"\/?p=172"},"modified":"2013-11-25T10:23:56","modified_gmt":"2013-11-24T23:23:56","slug":"small-business-phone-systems-explained","status":"publish","type":"post","link":"https:\/\/infinititelecommunications.com.au\/small-business-phone-systems-explained\/","title":{"rendered":"Small Business Phone Systems Explained"},"content":{"rendered":"<p>Small business phone systems are usually defined as 4-15 handsets.\u00a0\u00a0 Many owners think their requirements are very different from larger companies, but that\u2019s not the case.\u00a0 In fact, many of the latest technologies designed to answer the needs of multinationals have become successfully and widely adopted in <a title=\"Small Business Phone Systems\" href=\"http:\/\/www.infinititelecommunications.com.au\/new-phone-systems\/small.html\">small businesses phone systems, which you can see here<\/a>.<\/p>\n<p>With less staff there is more multitasking and often more mobility requirements requested for small business phone systems than for any other business size.\u00a0\u00a0 Here are some examples:<\/p>\n<ul>\n<li><strong>Mobile phone applications<\/strong> \u2013 you can now get applications on your iPhone and Android advice that let\u2019s your mobile become a desk phone.\u00a0 These technical apps allow you to replicate much of your desk phone functionality and operate seamlessly in and out of the office. \u00a0\u00a0You can receive office calls from your extension and transfer, conference, hold, mute and everything else.\u00a0 You can also access system directories and much more.<\/li>\n<li><strong>Remote users <\/strong>\u2013 many small business owners love the ability to work from home and still be connected to the phone system.\u00a0 Small business phone systems allow remote access with VoIP phones as well as PC softphones (a virtual phone program).<\/li>\n<li><strong>Call recording <\/strong>\u2013 unlike larger companies that have dedicated managers, it\u2019s often difficult to know exactly what staff are saying to customers when you\u2019re busy doing everything else.\u00a0 With call recording now available on small business phone systems you can genuinely monitor and quality control your staff.\u00a0 It\u2019s also a great tool for staff training and development.\u00a0 Staff can now hear what they\u2019re saying and that\u2019s infinitely more effective than simply telling them what to say.<\/li>\n<li><strong>Call monitoring and statistics <\/strong>\u2013 this allows you to see how many calls staff are taking and what calls they\u2019re making.\u00a0 If you suspect some staff aren\u2019t pulling their weight, the statistics will bear this out.\u00a0 With call statistics now available on small business phone systems you can also see if staff are improperly using the phone for personal use with easy access to frequently dialled numbers on an extension basis.<\/li>\n<li><strong>\u00a0Auto attendant and call queuing<\/strong> &#8211;\u00a0 If you don\u2019t have a dedicated receptionist Auto attendant is an excellent idea.\u00a0 If calls aren\u2019t answered within a designated number of rings the phone system will answer, greet, and place calls on hold until they are.<\/li>\n<li><strong>Voicemail to email <\/strong>\u2013 now you\u2019ll get your voicemail messages anywhere you can get your email \u2013 including your smartphone or iPhone.<\/li>\n<\/ul>\n<p>Small business phone systems have come a long way and owners are waking up to the possibilities.\u00a0 It\u2019s no coincidence that many manufacturers no longer make different size phone systems but rather a one size fits all solution that can scale from 2-1000+ users.\u00a0 The technology that improves productivity and reduces costs in larger companies can have an even more dramatic effect in small organisations.\u00a0 Small business phone systems can literally change the way you and your staff communicate like never before.\u00a0 Thank you big business!<\/p>\n","protected":false},"excerpt":{"rendered":"Small business phone systems are usually defined as 4-15 handsets.\u00a0\u00a0 Many owners think their requirements are very different from larger companies, but that\u2019s not the case.\u00a0 In fact, many of the latest technologies designed to answer the needs of multinationals have become successfully and widely adopted in small businesses phone systems, which you can see&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/infinititelecommunications.com.au\/small-business-phone-systems-explained\/\" title=\"ReadSmall Business Phone Systems Explained\">Read more &raquo;<\/a>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[11,21,33],"acf":[],"_links":{"self":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts\/1010"}],"collection":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/comments?post=1010"}],"version-history":[{"count":0,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts\/1010\/revisions"}],"wp:attachment":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/media?parent=1010"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/categories?post=1010"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/tags?post=1010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}