{"id":1012,"date":"2013-12-06T09:14:01","date_gmt":"2013-12-05T22:14:01","guid":{"rendered":"\/?p=182"},"modified":"2013-12-06T09:14:01","modified_gmt":"2013-12-05T22:14:01","slug":"avaya-reception-console","status":"publish","type":"post","link":"https:\/\/infinititelecommunications.com.au\/avaya-reception-console\/","title":{"rendered":"Avaya Reception Console – The Complete Guide To The Avaya SoftConsole"},"content":{"rendered":"
The Avaya Reception\u00a0Console<\/strong> is the PC based Windows Receptionist solution for the Avaya IP Office 500 pbx solution.\u00a0 It is a brilliant tool that infinitely improves the call handling and productivity of any busy company.\u00a0 If your receptionist handles at least 80+ calls per day the Avaya SoftConsole would be a must.\u00a0 The Soft Console can be purchased with the Receptionist user license. Ask for a free demo today to see how effective this tool really is.<\/p>\nAs you’ll see from the images below the Avaya SoftConsole clearly and quickly presents information, inbound calls, staff presence status at a simple glance.\u00a0 A receptionist can easily see callers waiting and can even customise the way the Avaya IP500 Soft Console presents.\u00a0 This means you can have different hunt groups, warnings and quick function keyboard keys that perform tasks.\u00a0 It’s a fantastic addition to the word class Avaya pbx.\u00a0\u00a0 SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received. Ideally you want two PC screens for a busy operator so they can have the Soft Console open all the time.<\/p>\n
Avaya Reception SoftConsole<\/h2>\n
SoftConsole has been designed to be incredibly easy to use, while offering a look and feel which will appeal to experienced and novice operators alike.<\/p>\n
The SoftConsole screen is divided into the following areas:<\/p>\n
1. Main Menu Bar<\/h3>\n<\/div>\n
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SoftConsole commands and actions are available through menus. Some features can only be used with the right conditions. For example, you must be on a phone call.\u00a0 If they’re not available to the user they will be “greyed out” until conditions change that allow the feature to be used. The following features are available on the toolbar:<\/p>\n
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\n\n\n\n\n \n\n\n\u2022<\/td>\n | Login.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Save Profile.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | New call.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Answer call.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Hold call.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Transfer call.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Transfer complete.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Reattempt transfer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Conference.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n | \n\n \n\n\n\u2022<\/td>\n | Hang up.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Page.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Record call.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Compact view.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Dial Pad.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Access conference room 1.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Access conference room 2.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Options.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n2. Call Details Panel<\/h3>\n<\/div>\n<\/p>\n The call details panel on the top left of the Soft Console shows details of the current call and includes the following information:<\/p>\n Calling Name<\/h4>\nThe system directory name associated with the calling number if stored.<\/p>\n Calling Number<\/h4>\nThe telephone number of the call originator- if you have CLI enabled by your phone carrier.<\/p>\n Called Name<\/h4>\nThe system user name or hunt group name associated with the called number.<\/p>\n Called Number<\/h4>\nThe extension number the incoming call has been routed to by the system.<\/p>\n Call Status<\/h4>\nStates the progress of a call. The border around the call status panel changes colour to indicate the status of the call.<\/p>\n Call Duration<\/h4>\nThe length of time that the has been in the state as indicated by the Call Status<\/p>\n Notes<\/h4>\nThis area displays notes or information about the call i.e. when a call has been returned as there was no answer from the extension it was transferred to. If annotation is attached to the call, details are shown in the Notes area.<\/p>\n If a new call arrives, the call details panel will display the calls waiting to alert the receptionist and allow answering of the call based on the Caller ID.<\/p>\n 3. Directory Panel<\/h3>\n<\/div>\n The directory panel on the right shows information on following:<\/p>\n 1. Directory Entries<\/h4>\nIncluding Avaya IP Office users, hunt groups and external directory user (non-IP Office extensions)<\/p>\n 2. Single Directory Entry Details<\/h4>\nIncluding IP Office users, hunt groups and external directory user (non-IP Office user).<\/p>\n 3. Script<\/h4>\nWhen a script has been configured for either the calling or called number, the script is displayed in this panel. For example, a receptionist may be answering calls on behalf of more than one company. To ensure the call is answered with the correct company name a script file can be created with the company name details. The script is displayed whenever a call is received for that company.\u00a0 This is a fantastic feature and makes answering fool proof.<\/p>\n <\/p>\n 4. Conferencing<\/h4>\nWithin Avaya IP Office SoftConsole, calls can be conferenced when held, or a conference can be created through the two conference rooms.<\/p>\n 5. Conference Held Calls<\/h4>\nAn operator can conference calls that are in the Held Panel. All calls in the Held Panel will be conferenced.<\/p>\n | | | | | | | | | | | | | | | | | |