\n\u2022<\/td>\n | Agent login.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Agent logout.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Set and retrieve divert destination.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Set and retrieve extended divert status (Forward All Calls, Forward on Busy, Forward on No Answer, Do not Disturb).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Retrieving the extension locale (language).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Set and clear the message waiting lamp.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n \n\n\n\u2022<\/td>\n | Enable and disable group membership.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\n\n\u2022<\/td>\n | Generate and detect DTMF digits and tones (requires the TAPI-WAV driver).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nIn all there are 6 Avaya IP Office CTI interfaces:<\/h3>\nSix CTI interfaces are currently supported with the Avaya IP office and delivers a very significant CTI capability to the end user:<\/p>\n \n \n\n\n<\/td>\n | \nTAPILink Lite – FREE<\/h3>\nProvides first-party CTI support for Microsoft TAPI 2.1 and TAPI 3.0, so each PC can control or monitor one phone. The software components are supplied with the Avaya IP Office system on the User CD and are free of charge not requiring a license key for use.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n \n \n\n\n<\/td>\n | \nTAPILink Pro<\/h3>\nProvides third-party CTI support for TAPI 2.1 and 3.0. These components are identical to their first-party equivalent; the presence of the CTI Link Pro RFA license key (which can be purchased in the usual way for products) enables this additional functionality.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n \n \n\n\n<\/td>\n | \nTAPI-WAV driver<\/h3>\nProvides software-based support for voice processing. The TAPI-WAV driver is for use with TAPI 2.1 only; for TAPI 3.0, IP Office supports the Media Service Provider (MSP) interface, defined by Microsoft in TAPI 3.0. This functionality will only work in conjunction with CTI Link Pro and also requires TAPI WAV licenses. Each license enables 4 ports of voice processing.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n \n \n\n\n<\/td>\n | \nDevLink Pro<\/h3>\nProvides a real-time event stream in addition to the SMDR interface provided in Avaya IP Office SMDR. The real-time event stream takes the form of a call record, which is issued whenever the state of any endpoint of a call changes (typically there are two end points on a call, but for some circumstances, such as conference calls, intruded calls there may be more).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n \n \n\n\n<\/td>\n | \nIP Office SMDR<\/h3>\nProvides an interface to obtain SMDR events. A comma-separated record is issued for each call, when the call is completed. This interface is designed for call accounting and call billing applications. The IP Office SMDR can be output direct from the IP Office control unit to a designated IP address and port.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n \n\n\n<\/td>\n | \nAvaya IP Office 500 Software Development Kit<\/h3>\nThis toolkit is delivered on a single CD, containing the developer documentation for TAPILink Lite, TAPILink Pro, DevLink Lite and DevLink pro, as well as pre-compiled programs for exploring TAPI 2.1 and 3.0. In addition, example source code is included, making it easy for developers to become familiar with IP Office CTI interfaces.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"Computer Telephony Integration (CTI) is a fancy acronym that simply means the Avaya IP 500 phone system can talk to, and interact with, external computer applications.\u00a0 The common language they talk is called TAPI.\u00a0 The most common applications you’ll use with the Avaya CTI will be screen popping from application databases, calling from screen etc.\u00a0… Read more »<\/a>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[16,11],"acf":[],"_links":{"self":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts\/1014"}],"collection":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/comments?post=1014"}],"version-history":[{"count":0,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts\/1014\/revisions"}],"wp:attachment":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/media?parent=1014"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/categories?post=1014"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/tags?post=1014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} | | | | | | | | | | | | | |