{"id":1025,"date":"2013-12-07T09:13:39","date_gmt":"2013-12-06T22:13:39","guid":{"rendered":"\/?p=327"},"modified":"2013-12-07T09:13:39","modified_gmt":"2013-12-06T22:13:39","slug":"avaya-ip-office-license","status":"publish","type":"post","link":"https:\/\/infinititelecommunications.com.au\/avaya-ip-office-license\/","title":{"rendered":"Avaya IP Office License – Which Versions Do Your Staff Need?"},"content":{"rendered":"
Today we’re discussing the various Avaya IP Office License\u00a0<\/strong>for the Avaya Phone System<\/a>.\u00a0 Avaya identified that certain staff have additional feature requirements so rather than expensive additions across the entire system you are able to purchase them on a staff by staff basis.\u00a0 In it’s standard form the Avaya IP500 fits about 90% of staff requirements without any user licenses required.\u00a0 The extra options have been broken down into:<\/p>\n The features available to a basic user can now be enhanced by the addition of ‘User Profile’ licenses above. Once these licenses are present in the IP Office system<\/a> configuration, the profiles can be applied to selected users through the User | User |Profile setting in the system configuration. For users in a Small Community Network (SCN), when they hot desk to another IP Office system, they retain their licensed profile setting as configured on their home system with the exception of Receptionist.<\/p>\n A Preferred Edition system license is a pre-requisite for any user profile licences.<\/p>\n For upgraded systems with a virtual Essential Edition licence, user profiles licenses are valid without the need for a Preferred Edition license. This applies to systems upgraded with an System Upgrade License.<\/p>\n In a multi-site network, the Preferred Edition licence of the main phone system is automatically shared with other systems in the network, enabling user profile licenses on those other systems. However, each system supporting a Voicemail Pro server still requires its own Preferred Edition licence for Voicemail Pro operation.<\/p>\n This functionality would be suitable for common areas (e.g. meeting rooms) or users with rather standard requirements. A basic user has all basic core functions enabled. This is the default functionality for users on the system and does not require any additional licences.<\/p>\n This Office Worker Profile is targeted at users who are working in the office. In addition to a wired or wireless Avaya Phone, staff are also provided with the ability to control their communication with a PC e.g. control audio conferences or enabling them to control the voicemails with an e-mail client (this requires Preferred Edition). An Office Worker licence also enables Flare.<\/p>\n The Office Worker licence enables a user to use Unified Messaging Service (UMS) and Avaya one-X Portal for IP Office (without Telecommuter functionality). The licence instances are consumed for each user being configured.<\/p>\n The Teleworker User Profile is targeted at staff who are working from home (or elsewhere) with Internet connection to the office. They’re provided with the ability to leverage the PSTN\/ISDN via Telecommuter mode.\u00a0 This way they can make phone calls via the phone system and not incur any remote phone call charges.\u00a0 Alternatively the new IP Office Video Softphone can be used if the quality of service of the staff’s internet connection is adequate.<\/p>\n Teleworker includes remote worker capability with the package. An Essential Edition license provides four (4) remote worker seats. Customers requiring additional seats will need to purchase the Teleworker solution.<\/p>\n The Teleworker licence enables a user to use Avaya one-X Portal for IP Office and the Avaya Softphone. UMS functionality for voicemail\/email integration is also enabled, providing synchronisation with any IMAP e-mail client (this requires Preferred Edition). The licence instances are consumed for each user being configured.<\/p>\n The Mobile Worker User Profile is targeted at staff with mobile devices. For example, sales and service staff who may often be out and about.\u00a0 They’re\u00a0 provided with functions such as one number access and call control as if “in the office”.\u00a0 This gives them the ability to asnwer, end, transfer and even conference from their mobile phones using the office phone system.\u00a0 Your staff will never miss another call! Mobile Worker licence enables the use of the one-X Mobile Preferred client in callback mode (not in VoIP mode).<\/p>\n The Power User Profile is targeted at workers with the need for both the Mobile Worker and Teleworker functionality. A Power User licence enables Flare and enables VoIP mode in one-X Mobile Preferred.<\/p>\n The Power User licence enables a user to use Avaya one-X Portal for IP Office 500, Avaya Softphone, all Mobility features and Unified Messaging Service (UMS). The licence instances are consumed for each user being configured.<\/p>\n The Receptionist User profile is much more advanced than normal call handling and allows for a visual PC interface for call handling and management for multiple sites. Unless you have about 20+ staff, an large volume of inbound calls or a multi tennant situation, the standard free application is completely sufficient.\u00a0 You can have up to 4 Receptionist users are supported on each Avaya site. Server Edition supports up to 10 Receptionist users.<\/p>\n The Receptionist licence enables a user to use IP Office SoftConsole. This is a Windows PC application intended for receptionists and operators. Up to 4 SoftConsoles can be licenced on a single IP Office system.<\/p>\n The Customer Service Agent User Profile is targeted at employees who are responsible for fielding customer service calls. It is for call centre agents and the like as this licence enables a user to access IP Office Customer Call Reporter. It provides agents with a web browser interface to view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer Call Reporter. Up to 150 agents can be licenced on IP Office Customer Call Reporter.<\/p>\n CCR agent\/supervisor licencing requires Advanced Edition. The Advanced Edition licence provides one Supervisor licence.<\/p>\n The Customer Service Supervisor User Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. This manager or supervisor licence enables a supervisor to use IP Office Customer Call Reporter. Up to 30 supervisors can be licenced on IP Office Customer Call Reporter.<\/p>\n Every centralised user configured on an IP Office system requires a Centralised Endpoint license. This applies to users associated with a SIP extension or an analog extension. The Centralised User profile will be available in both WebLM and non-WebLM mode. In non-WebLM mode, the licence is obtained through a nodal PLDS licence file.<\/p>\n There is no ADI license for a Centralised Endpoint. IP Office administrators using ADI licencing must configure centralised users by obtaining licences from PLDS.<\/p>\n This upgrade license will convert ALL Compact Contact Center (CCC) licenses to Customer Call Reporter (CCR). This includes all supervisors and agents. CCC to CCR upgrade does not require Advanced Edition.<\/p>\n\n
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\n System Type<\/td>\n Standard Mode<\/td>\n Server Edition<\/td>\n<\/tr>\n \n User Profile<\/td>\n Basic User<\/td>\n Office Worker<\/td>\n Teleworker<\/td>\n Mobile Worker<\/td>\n Power User<\/td>\n Basic User<\/td>\n Office Worker<\/td>\n Power User<\/td>\n<\/tr>\n \n one-X Portal Services<\/td>\n Yes [1]<\/td>\n Yes<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n Yes<\/td>\n<\/tr>\n \n ” Telecommuter options<\/td>\n Yes [1]<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n<\/tr>\n \n UMS Web Services<\/td>\n Yes [1]<\/td>\n Yes<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n Yes<\/td>\n<\/tr>\n \n Mobility Features [1]<\/td>\n Yes<\/td>\n Yes<\/td>\n Yes<\/td>\n Yes<\/td>\n Yes<\/td>\n Yes<\/td>\n Yes<\/td>\n Yes<\/td>\n<\/tr>\n \n One-X Mobile Preferred – Callback mode<\/td>\n \u2013<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n<\/tr>\n \n One-X Mobile Preferred – VoIP mode<\/td>\n \u2013<\/td>\n \u2013<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n<\/tr>\n \n TTS for Email Reading<\/td>\n \u2013<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n<\/tr>\n \n IP Office SoftPhone<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n<\/tr>\n \n Remote Worker [2]<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n<\/tr>\n \n Flare Communicator [3]<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n \u2013<\/td>\n Yes<\/td>\n \u2013<\/td>\n Yes<\/td>\n Yes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n \n
Basic Avaya IP Office License<\/h2>\n
1. Basic User<\/h3>\n
2. Office Worker – (More Advanced)<\/h3>\n
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3. Teleworker<\/h3>\n
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4. Mobile Worker<\/h3>\n
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5. Power User<\/h3>\n
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Advanced Avaya IP Office License<\/h2>\n
1. Receptionist<\/h2>\n
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2. Customer Service Agent<\/h2>\n
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3. Customer Service Supervisor – Call Centre Manager<\/h3>\n
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4. Centralised User<\/h3>\n
CCC to CCR Migration<\/h2>\n
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