Phone system maintenance is one of the most misunderstood components of buying a new office phone system.\u00a0 Fundamentally, it protects you when something goes wrong.\u00a0 But isn’t that what a warranty is for?\u00a0 Actually no.\u00a0 Most manufacturer phone system warranties cover you for parts, not the technical labour to come out, diagnose, replace the part etc.\u00a0 In fact, most warranties involve you having to send the faulty part back to the manufacturer and then have them diagnose it (to see if it actually is faulty) then to send you a replacement part under warranty.<\/p>\n
Very rarely does the manufacturer care that the phone system is the life blood of your communications.\u00a0 So that’s where phone system maintenance comes in.\u00a0 Maintenance in this sense is not like a tune up for a car which is preventative.\u00a0 Phone system maintenance is for when something actually goes wrong<\/a>.<\/p>\n It is a service offered by the company that sells you the phone system.\u00a0 This ensures that the company will come and out diagnose and fix your problem in a pre-established time frame which is set out in a phone system maintenance agreement.\u00a0 The more you pay the faster the company agrees to see you in the future when something goes wrong.\u00a0\u00a0 At the top end of the phone maintenance schedule is typically a 24\/7 3 hour guarantee.\u00a0 This is for larger companies where the phone is absolutely mission critical.<\/p>\n How much do phone system maintenance agreements cost?<\/strong><\/p>\n Typically you will pay anywhere from 10-20% per annum of whatever the original cost of the phone system was.\u00a0 This is a basic rule of thumb and often companies will have set minimums.\u00a0 This means if you buy a cheap 2 handset solution you may actually pay even more.<\/p>\n Do you really need a phone system maintenance agreement?<\/strong><\/p>\n In the old days when everything had to be done on site you could argue that there was real value in this.\u00a0 Better phone systems now actually have diagnostic programs built in that can be remotely accessed.\u00a0 It tells you exactly what is wrong with the phone system when you dial in to it before you even set foot on your premises.<\/p>\n If you calculate how much you will spend over the life of the phone system you could argue that you don’t need a telephone system maintenance agreement at all.\u00a0 But the key question is how responsive the company that services your system actually is.\u00a0 With a maintenance contract they are bound by response times.\u00a0 Without one they can basically attend site whenever suits them.\u00a0 Now I now from experience that Infiniti doesn’t treat our customers any differently – if you have a problem we want to get it fixed for you.\u00a0 However if we had to choose between a customer with a contract that has potential recourse and one that doesn’t….well I think you know the answer to that.<\/p>\n The bottom line with phone system maintenance agreements should be is it in your nature?\u00a0 If you are the person that always gets the extended warranty etc then it’s probably the same thing and you should.\u00a0 If you’re not risk adverse then you most likely wouldn’t.<\/p>\n The great news is that modern phone systems are very reliable anyway and as long as you choose a phone service company like Infiniti that is genuinely responsive and fast to act then you could sleep easy at night knowing that you have the warranty but not an enforceable phone system maintenance contract in place.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"Phone system maintenance is one of the most misunderstood components of buying a new office phone system.\u00a0 Fundamentally, it protects you when something goes wrong.\u00a0 But isn’t that what a warranty is for?\u00a0 Actually no.\u00a0 Most manufacturer phone system warranties cover you for parts, not the technical labour to come out, diagnose, replace the part… Read more »<\/a>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[11,58],"acf":[],"_links":{"self":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts\/1046"}],"collection":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/comments?post=1046"}],"version-history":[{"count":0,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/posts\/1046\/revisions"}],"wp:attachment":[{"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/media?parent=1046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/categories?post=1046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infinititelecommunications.com.au\/wp-json\/wp\/v2\/tags?post=1046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}