{"id":1049,"date":"2014-01-03T12:43:15","date_gmt":"2014-01-03T01:43:15","guid":{"rendered":"\/?p=438"},"modified":"2014-01-03T12:43:15","modified_gmt":"2014-01-03T01:43:15","slug":"messages-on-hold","status":"publish","type":"post","link":"https:\/\/infinititelecommunications.com.au\/messages-on-hold\/","title":{"rendered":"Messages On Hold for phone systems"},"content":{"rendered":"

Messages on hold<\/strong> is one of the easiest things you can add to a phone system to help your company sound more professional.\u00a0 People commonly think that messages on hold is part of a system but it isn’t.\u00a0 A pbx simply has “provision” to be able to play various message sources.\u00a0 What actually plays is third party suppliers that specialise in creating messages and advertising on hold.<\/p>\n

Most modern phone systems not only allow for external message on hold boxes to plug in but also often have provision to be able to download the actual messages on hold production directly onto the pabx with a .WAV file.\u00a0 This means you don’t need to get a special messages on hold box for your company.<\/p>\n

That’s very good news because it is much cheaper to have a professional production done than have to rent or buy the equipment also.\u00a0 Some pabx systems even allow for multiple on hold sources so if you have different companies, or simply different departments, you can tailor advertising specifically to them.<\/p>\n

Messages On Hold are different from phone system greetings<\/h2>\n

Advertising on hold<\/strong> plays when a caller is placed on hold either by a staff member or by the system itself.\u00a0 However the messages that play when the phone system answers a call during the day of after hours are not a message on hold – they are system greetings. If you want to a professionally recorded greeting “thank you for calling ABC you call is important and we will be with you shortly”, for example, this would require a separate production.\u00a0 When you are getting your voice overs done make sure you get greetings as well as an on hold message at the same time. Without this you will have to record your greetings yourself and it will sound incredibly amateurish, and almost self defeatist, compared to the voice-over talent that has been used for the messages on hold component.<\/p>\n

Reasons You Should Have Messages On Hold For Your Phone System<\/h2>\n