With Santa fast approaching and Summer vacations just around the corner, it’s time to start thinking about and planning your office break messages.<\/p>\n
With most businesses closing for at least the Christmas-New Year break, it’s important to be prepared and know how to change the messages your prospects and customer hear when they call your business during that period.<\/p>\n
Below are some of the most common phone systems and the standard steps to follow when\u00a0updating your phone system greetings for Christmas. Your team would’ve been trained on this process, but\u00a0bear in mind that\u00a0your system may be set up slightly differently based on your programming requirements at the time of installation.<\/p>\n
It’s important to note that you will typically be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician. <\/em><\/p>\n If your system is programmed in a unique way and the following\u00a0instructions don’t work, \u00a0feel free to call the Infiniti support team for a remote service job (at standard rates) and we will do our best to help you out before the Christmas break. Please note that availability is limited during this busy period, so we advise that you test and call as soon as possible to avoid disappointment.<\/p>\n *** IMPORTANT:<\/strong> If you have professional recordings already uploaded to your system YOU MUST CONTACT US FIRST before changing anything you these changes below may overwrite your day to day professional recordings. Call us on\u00a01300 889 792 ***\u00a0<\/span><\/p>\n As most of the team will be enjoying a well-deserved break [to rest and recover to be reenergised to serve your needs in 2021], a few of the team will be working remotely to help with any queries. So feel free to email the team via support@itelecom.com.au for a (slightly delayed) response over the break.<\/p>\n Our ticket support desk will be manned throughout the break during by a skeleton team; so please feel free to submit any and all your support tickets via service@itelecom.com.au<\/a>. (Please allow up to 2 business days for a response)<\/p>\n For Platinum and Maintenance Contracted clients, please use your normal contact numbers and process to contact us throughout the holiday period. (Your SLAs continue through the break)<\/p>\n If you have a Hosted CloudPBX with SpringCom; the customer services and support team are operating as usual, and available via 1300 857 194 for support, adds, moves or changes to your system.<\/p>\n If you have phone line troubles during the break, here are the contact numbers of the larger carriers you may be with:<\/p>\n For any SpringCom Yealink phones bought via Infiniti. Please call the SpringCom support team on\u00a01300 857 194.<\/p>\n *** IMPORTANT:<\/strong> If you have professional recordings already uploaded to your system YOU MUST CONTACT US FIRST before changing anything you these changes below may overwrite your day to day professional recordings. Call us on\u00a01300 889 792 ***<\/span><\/p>\n This method overwrites the current night message, so you will have to follow these steps in the new year to re-record your night message.<\/strong><\/p>\n These steps to update the phone systems greeting apply to all Avaya systems including the\u00a0Avaya IP Office 500<\/a>.<\/p>\n To change the night message on an Avaya follow the steps below:<\/p>\n ***NOTE: These the above is the common way of updating messages, however Avaya phone systems can be heavily customised so these may not work for you. If you don’t know your access code or get stuck, please Call us on 1300 889 792 and press 1 for support.***<\/span><\/p>\n To change the existing voice mail greeting, you must be on the Attendant\/Admin handset which is usually extension number 20 (However this may be changed to another extension that you use to check messages on.)<\/em><\/p>\nContacting Infiniti Over The Christmas Break<\/h2>\n
Sales and General Support<\/h3>\n
Technical Support<\/h3>\n
Carrier Support<\/h3>\n
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Updating your Phone System Greetings & Voicemail for Christmas<\/h2>\n
Yealink Handsets<\/h2>\n
Alcatel Phone Systems<\/h2>\n
How do I record my night\/day message?<\/h3>\n
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How do I change my pre-announcement message?<\/h3>\n
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How do I record my general mailbox message?<\/h3>\n
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LG Ericsson EMG80 Phone Systems<\/h2>\n
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Aria 24, Aria 130 & Aria 300 Phone Systems<\/h2>\n
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Updating Avaya Phone Systems Greetings<\/h2>\n
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Commander Connect Phone Systems<\/h2>\n
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