A few years ago we looked further afield for more comprehensive call accounting and call reporting solutions to meet customers increasingly sophisticated requirements. No longer did they just need basic call accounting. Our customers wanted advanced reporting so they could drill down real time to see what staff and agents were doing and how productive they were relative to other employees and divisions. Our search finally lead us, to what we now consider, is probably the best call reporting system of it’s type – the Xima Chronicall platform.
Xima Software’s flagship solution, Chronicall, originally started out as a simple call event monitoring application. However over time, and based on customers feedback, it has evolved into a very sophisticated all-purpose call history, call recording, and real-time reporting software suite. The Chronicall software now offers a revolutionary set of features that have genuinely removed the limitations of traditional call history and reporting software that was available on the market. Chronicall achieves this by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends.
The interface is easy to use and attractive. Plus with Chronicall’s flexible licencing model you can easily scale the solution as your needs change. In its basic form you can buy an inexpensive single site licence that incredibly allows you to report on hundreds of agents, call groups, phone lines and user extensions with minimal phone system programming required. In some cases no system programming is required at all.
Xima Chronicall also offers users a comprehensive custom report centre so you can tailor the application to deliver exactly what you need. Couple this with fully customisable real-time views and it isn’t long before you’ll discover where you organisation can improve its call handling and customer service delivery.
The Chronicall software is robust as we can attest to with the numerous customers we have deployed this solution for. The modular and expandable design also makes it incredibly easy to centralise data across multiple business units or simply add additional functionality for your main site operations.
The best thing about Chronicall is the price. It costs just a little more than very mediocre solutions but it offers users eneterpise class features that are game changing for the companies that implement it.
As soon as Chronicall is implemented, it starts recording detailed information about every call that enters or leaves your phone system and telephony network. The Chronicall Cradle to Grave is an intuitive and easy way to view this information. It shows you exactly what happened to any call on your system from beginning to end.
True Cradle to Grave reporting means that you’re able to easily expand each and every call to view its Ringing, Talking, Queue, Hold, and Transfer events, as well as each agent, hunt group, and external party involved at each step along the way. You can then sort, search, filter, and rearrange the data or export it directly to a spreadsheet program for further analysis. Cradle to Grave is just one of many full featured and easy to use tools that we have found clearly define the Xima Chronicall application from lesser competitors solutions.
Xima Chronicall reporting is as important, if not more so, to the end user than looking at all the information it collects. Without the advanced reporting offered you could spend days wading through the almost unintelligible data a typical business generates. This is why the Xima Developers created over 50 accurate reports, charts, and graphs that utilise everything from the simplest search criteria to some of the most detailed and specific statistics available from any call reporting software available. The great thing is you’re free free to run these reports as frequently as you’d like to find invaluable information on your calls, events, conferences, agents, groups, queues, and trunks. Plus you can also set up a Reports Scheduler to deliver them when and to which recipients you need to. Chronicall can run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.
Chronicall Reports can be viewed or saved in many standard formats:
- Adobe Reader (.pdf)
- Microsoft Excel (.xls/.csv)
- OpenOffice.org (.odt)
- IE / Firefox / Chrome / Opera / Safari (.html)
If you’re serious about getting the most from your staff then the Xima Chronicall could be the best investment you ever make. Stop assuming what your staff are doing and start really analysing. Wouldn’t you like to know how much time each staff member spends with your customers or if they’re simply calling their friends and family all the time. Well now you can!
Speak to one of our experts today and see Chronicall live for yourself.
This is also a good video I found however I do aplogise in advance for the monotonous voice of the commentator…
