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What is the NBN and
how will your business be affected

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The introduction of the NBN is the biggest change in the way we do business since the introduction of the GST over 15 years ago.

An ill prepared NBN transition could cost your business thousands and leave you without working phones, internet or any of the devices your business relies on every day.

Weather you're moving from ADSL, PSTN, Symmetrical Internet or Business Fiber to the NBN, the process of moving will take some time and can get very confusing, This is why we created this step by step guide to moving your business to the NBN to ensure you have an easy transition to the NBN. We suggest starting this process before or as soon as the NBN becomes available in your area, and a minimum of 180 days before the copper phone lines are disconnected in your area.

We have now transition thousands of customers to the NBN, and developed a checklist of all the important steps to take, and what you should look for at each step to ensure your transition to the NBN is an easy one.

Note: Many of the steps below can happen concurrently, and can be timed around the NBNco connecting your office premises to the NBN. You can start the research and device compatibility checking before the NBN is available in your area.

Before you can transition, NBNco must have first connected your business to the NBN

The NBNco suggests a new connection can take around 20 days to install. From experience in a lot of cases the NBN will be installed quicker than this. However there are also many stories of the NBN taking 60+ days to get installed. So plan to get your new NBN connection well ahead of the copper phone line cut off date.

Rookie MistakeDo not cancel all your copper phone line services expecting the NBN to be up and running on a certain date. The NBN may not be installed on the date first quoted to you, and you will need active services after the NBN is installed to ask your phone carrier to port your numbers (see below) that you currently own to your new NBN service.

Check the following equipment for NBN compatibility:

  • Phone System
  • EFTPOS Machine
  • Fax
  • Security Systems
  • & any other device that connects to your copper phone line

If you are unsure about how your phone system will be affected by the NBN call our customer team on 1300 889 792.

We also advise calling your suppliers of all the other devices you use in your business, and asking them how your devices will be affected, and anything you should keep in mind when transitioning to the NBN.

Choose Your Data (Internet) Provider

Now you know how your devices will be affected by a move to the NBN, it's time to look for your new NBN data connection. This is the backbone of all your new communications setup and every device you use in your office will now run over this connection. Plus your day to day internet traffic at the office. This step can happen at the same time as looking at your options for a phone system.

Rookie Mistake Even though the NBN packages on offer may all sound similar e.g. 100mbps download and 40mbps upload, the packages on offer are not created equal. There are huge differences between them, and you will always get what you pay for.

Learn more about the differences between NBN internet connections and what to look for when getting a data connection for your small business here .

Discover More

Assess your options for upgrading phone system and other devices if required.

In a lot of cases you can get an NBN compatible IP phone system even before the NBN is available in your area. Moving to an IP Phone System is likely to save your business money, so ask your provider about SIP when you talk to them.

Rookie Mistake Don't let a doggie salesperson sell you a whole new system when you don't need one. In many cases you can upgrade an analogue phone system to be NBN Ready without having to spend $$$'s on new hardware just by purchasing an inexpensive Analogue Telephone Adapter (ATA). Or if you have an IP system already, it may just be a case of activating a few licences, and you will be good to go.

Your New Carrier Will Organise
Your Data (Internet) Connection

Now the NBNco have connected your premises to which every NBN technology you are getting, your new data carrier can activate your new data connection which your phone system, and all the other devices in your office will run on.

Activate All Your Devices

In many cases when your new NBN connection becomes active, activating your devices including your phone system will be as simple as just plugging it back in. However, depending on your IT setup a change in internet connection may require you to change the settings on some devices.

Here is a flowchart of everything you should consider when switching to a new internet connection:

View Flow Chart

Port Your Numbers

"Porting Numbers" is the process of moving your telephone numbers from one the legacy copper network, to your new NBN. This porting of numbers can be between the same carrier, or from one carrier to another. To move your numbers, call the phone carrier who will be looking after your phone numbers on the NBN and let them know you are ready to move. They will then work with you to transfer your numbers from your old copper setup.

If you are moving just one phone number this porting process can take up to 6 days. Or up to 28 days if you are moving multiple phone numbers.

Learn more about porting your business telephone numbers here.

Learn More

Turn Off Old Services

Now your new NBN is up and running and all your devices and telephone numbers have moved over to your new IP based communications world it's time to cancel all your old services. Most reputable providers will allow you to switch from their ADSL internet connection, to an NBN connection without any penalties, and without any need to give X days notice. If you are moving between carriers their may be some kind of notice period you have to give, where you may have to continue paying for these services until the end of this notice period.

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Are there any alternatives to the NBN?

Yes. Businesses have the option of Fibre Ethernet and other non-NBN internet connections.

Do I Have To Upgrade My Phone System?

No, Moving to the NBN does not mean you have to upgrade your phone system. If your phone system only has the option to work using the copper phone lines that are being cut off you can buy a device called a Analog Telephone Adapter (ATA). This device will turn the digital signals that the NBN sends into the analogie your phone system needs and will mean you can keep using your current phone system after you switch to the NBN.

Is there a difference between a 'cheap' and 'expensive' NBN data package?

Yes. The quality and consistency of the internet connection offered by different providers varies massively form provider to provider. You can learn more about the differences.

Discover More
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FAQ / Help guide


4 Steps To Easily Move Your Business To The NBN inc. Checklist

Updating your Phone System Greetings & Voicemail for Christmas, Easter Etc

How To Move Your Business Phone Number In 4 Easy Steps

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