Not sure which phone system
is right for your business?
An ill prepared NBN transition could cost your business thousands and leave you without working phones, internet or any of the devices your business relies on every day.
Weather you're moving from ADSL, PSTN, Symmetrical Internet or Business Fiber to the NBN, the process of moving will take some time and can get very confusing, This is why we created this step by step guide to moving your business to the NBN to ensure you have an easy transition to the NBN. We suggest starting this process before or as soon as the NBN becomes available in your area, and a minimum of 180 days before the copper phone lines are disconnected in your area.
We have now transition thousands of customers to the NBN, and developed a checklist of all the important steps to take, and what you should look for at each step to ensure your transition to the NBN is an easy one.
The NBNco suggests a new connection can take around 20 days to install. From experience in a lot of cases the NBN will be installed quicker than this. However there are also many stories of the NBN taking 60+ days to get installed. So plan to get your new NBN connection well ahead of the copper phone line cut off date.
Rookie MistakeDo not cancel all your copper phone line services expecting the NBN to be up and running on a certain date. The NBN may not be installed on the date first quoted to you, and you will need active services after the NBN is installed to ask your phone carrier to port your numbers (see below) that you currently own to your new NBN service.
If you are unsure about how your phone system will be affected by the NBN call our customer team on 1300 889 792.
We also advise calling your suppliers of all the other devices you use in your business, and asking them how your devices will be affected, and anything you should keep in mind when transitioning to the NBN.
Now you know how your devices will be affected by a move to the NBN, it's time to look for your new NBN data connection. This is the backbone of all your new communications setup and every device you use in your office will now run over this connection. Plus your day to day internet traffic at the office. This step can happen at the same time as looking at your options for a phone system.
Rookie Mistake Even though the NBN packages on offer may all sound similar e.g. 100mbps download and 40mbps upload, the packages on offer are not created equal. There are huge differences between them, and you will always get what you pay for.
Learn more about the differences between NBN internet connections and what to look for when getting a data connection for your small business here .
Discover MoreIn a lot of cases you can get an NBN compatible IP phone system even before the NBN is available in your area. Moving to an IP Phone System is likely to save your business money, so ask your provider about SIP when you talk to them.
Rookie Mistake Don't let a doggie salesperson sell you a whole new system when you don't need one. In many cases you can upgrade an analogue phone system to be NBN Ready without having to spend $$$'s on new hardware just by purchasing an inexpensive Analogue Telephone Adapter (ATA). Or if you have an IP system already, it may just be a case of activating a few licences, and you will be good to go.
Now the NBNco have connected your premises to which every NBN technology you are getting, your new data carrier can activate your new data connection which your phone system, and all the other devices in your office will run on.
In many cases when your new NBN connection becomes active, activating your devices including your phone system will be as simple as just plugging it back in. However, depending on your IT setup a change in internet connection may require you to change the settings on some devices.
Here is a flowchart of everything you should consider when switching to a new internet connection:
View Flow Chart"Porting Numbers" is the process of moving your telephone numbers from one the legacy copper network, to your new NBN. This porting of numbers can be between the same carrier, or from one carrier to another. To move your numbers, call the phone carrier who will be looking after your phone numbers on the NBN and let them know you are ready to move. They will then work with you to transfer your numbers from your old copper setup.
If you are moving just one phone number this porting process can take up to 6 days. Or up to 28 days if you are moving multiple phone numbers.
Learn more about porting your business telephone numbers here.
Learn MoreNow your new NBN is up and running and all your devices and telephone numbers have moved over to your new IP based communications world it's time to cancel all your old services. Most reputable providers will allow you to switch from their ADSL internet connection, to an NBN connection without any penalties, and without any need to give X days notice. If you are moving between carriers their may be some kind of notice period you have to give, where you may have to continue paying for these services until the end of this notice period.
Looking For Help Choosing The Right Phone System For Your Business? Not Sure How The NBN Will Affect Your Phone System? Talk To A Phone Systems Export Today (jargon free)
Yes. Businesses have the option of Fibre Ethernet and other non-NBN internet connections.
No, Moving to the NBN does not mean you have to upgrade your phone system. If your phone system only has the option to work using the copper phone lines that are being cut off you can buy a device called a Analog Telephone Adapter (ATA). This device will turn the digital signals that the NBN sends into the analogie your phone system needs and will mean you can keep using your current phone system after you switch to the NBN.
Yes. The quality and consistency of the internet connection offered by different providers varies massively form provider to provider. You can learn more about the differences.
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The phone system has been installed by your technician. I am very pleased with the whole experience of purchasing from Infiniti. I will highly recommend your company. Thank you all at Infiniti
Gary Callaghan - Principal
G J Callaghan & Co.
Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well.
Rob Norman
Southland Vineyard Church - St Marys, SA
Technician (greg) was very personable and efficient - everything is going great after the changes.
Linda
Three Sixty Degrees Australia
So far so good haven't had any issues since Neil has been out- he is always really thorough one of the best techs we have ever had really knows the ins and outs of the system and doesn't come out and waste our time.
Odet
Power Customs Services
Our new system is working extremely well. The installation went smoothly and the technicians gets a 9/10 rating. We can highly recommend Infiniti.
Margaret Seychell | Office Manager
Rylea Engineering - Hoppers Crossing, VIC
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Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
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Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options.
