What type of Small Business Phone System is right for you?
There is no 'one size fits all' phone system for small businesses. One small business could have very different telecommunications needs to another, so you need to consider how you will be using your phone system. Once you recognise your small business needs, you can find a phone system to meet them. Therefore, it is important that you as the customer are aware of the types of phone systems available and what they can do for your business.
There are two types of small business phone system solutions available to you:
Hybrid IP PBX System
A Hybrid phone system offers traditional digital or IP handsets with the latest IP technology; allowing you to take advantage of VoIP and SIP. Like traditional phone systems, the "brains" of a Hybrid Phone System are located in a box in your office, and all the handsets connect back to this box.
Hybrid Phone Systems work over both the traditional copper phone network or the internet. This means whether or not you have enough bandwidth to take advantage of VoIP & SIP technology today, Hybrid Systems are 100% NBN ready. Hybrid Phone Systems also allow you to add features and users as needed.
Another great feature of the Hybrid IP system is the ease of use for home/remote users. A Hybrid IP handset can be plugged into the internet at a second location, and will automatically connect back to the head office phone system. This allows for seamless communication, with the remote user able to work as if they were in the office. The Hybrid system also has a smart phone app (similar to Skype/Whatsapp) that connects you to the office from your personal mobile phone, wherever you are.
A SpringCom hosted system, also known as a Cloud PBX phone system is an IP phone system where all the phone calls are made using the internet. Good bandwidth was traditionally something only large businesses could access, but the NBN rollout has opened up many opportunities for our customers, especially when it comes to small business phone systems.
The "brains" of a SpringCom hosted phone system live in the cloud, so each handset only needs to be connected to the internet to be part of the phone system. Hosted phone systems are feature packed, and whether you have 1 handset or 1000, you get exactly the same features. Many of our small business customers have found them to be very cost effective solutions because they don't require much, if any upfront investment in hardware.
A great feature of a hosted system is that as long as an internet connection is available the location of the handsets is not important. Remote and home users can call from anywhere, using the same phone number as though they were in the main office.
For more on the differences between hybrid phone systems and cloud phone systems and which is the best for you check out this blog post.
The decision is ultimately yours, so call our friendly experts and let us help you find the ideal solution for your business.