Based on your answers it is likely a Hosted phone system is a good option for you.
Many businesses around the world are switching to Cloud Hosted Phone Systems, and they've got a good reason to.
First of all the only equipment that's actually located in your office are your handsets. This means there's no chunky PBX box that needs to be maintained and kept in working order, and there's no need for a phone technician to know how to change your settings and features. That brings us to the next reason so many businesses are making the switch; easier management.
Because your entire system (minus the handsets) lives in 'the cloud', all of the features and programming of your Hosted Phone System can now be managed remotely by your chosen provider, no need for costly on-site visits from a phone system tech.
When it comes to features, you'll still find the same if not more that you would with an on-premise solution. However, unlike on-premise phone systems most features are come part-and-parcel with your monthly subscription, and others are optional extras.
Another great reason to go Hosted is that having a redundancy plan in place is a lot more practical and affordable when your system lives in the cloud. Call diversions and call forwarding are as simple as the click of a button.
An important point that you need to know is that a quality internet connection is crucial to the successful implementation of Hosted Solutions. Without good internet, you'll find yourself extremely disappointed.
The bottom line is, if you've got the NBN or another high-speed and reliable data service, you would be mad not to seriously consider a Hosted Phone System.
After talking up Hosted solutions so much, you may be wondering why or how anyone might try to convince you to go with an on-premise PABX Phone System. Well, the truth is that Hosted systems aren't for everyone. What appeals to one business might deter another, which is why we will continue to offer solutions to suit everyone's needs.
Just like Hosted solutions, make sure your On-Premise System is 100% NBN-ready, or you'll be wasting your money! Just because they aren't Hosted in the cloud, doesn't mean they can't take advantage of the NBN and VoIP/SIP services.
Many of our clients prefer the fact that they have complete control over the programming and features, and don't have to rely on a phone call to a third party to make the changes they require. Phone Systems are the heartbeat of your business, so we understand that some clients also prefer to know that they are in complete charge of the location, safety and security of theirs.
For others, sticking to what they know and understand can play a key role in making sure that the transition to a new Phone System isn't a stressful one, which is why many choose to stick with on-premise systems.
At the end of the day, all of the PABX systems that we provide are manufactured by leading brands who have earned the trust of their customers because they are excellent pieces of technology. You will still get the same features that you would with a Hosted solution, the only real difference is that the brains of the phone system (PABX) are located in your office, rather than remotely by your host.
The phone system has been installed by your technician. I am very pleased with the whole experience of purchasing from Infiniti. I will highly recommend your company. Thank you all at Infiniti
Gary Callaghan - Principal G J Callaghan & Co.
Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well.
Rob Norman Southland Vineyard Church - St Marys, SA
Technician (greg) was very personable and efficient - everything is going great after the changes.
Linda Three Sixty Degrees Australia
So far so good haven't had any issues since Neil has been out- he is always really thorough one of the best techs we have ever had really knows the ins and outs of the system and doesn't come out and waste our time.
Odet Power Customs Services
Our new system is working extremely well. The installation went smoothly and the technicians gets a 9/10 rating. We can highly recommend Infiniti.