Not sure which phone system is right for your business?
Most Popular Small Business Phone System
Which features will change the way you work?
With small business phone systems now offering an incredible array of big business features for free we thought it prudent to highlight some of the most popular ones. We explain how they work and the benefits to you in plain English. As always make sure you speak to one of our friendly experts to ensure you're getting the right solution for your specific needs.
Before we get into it, it's important to go over a few points.
With so many brands and options available, choosing the right telephone system for small business can be very confusing, especially when you are being given conflicting information by multiple sales people. It is a pity that this information isn't regulated! Of course, at times there are legitimate reasons for you to buy into their particular system, but often it's simply salesmanship. Think about it - would a Toyota car dealer admit that the Hyundai equivalent is better for you? I don't think so.
At Inifiniti Telecommunications, we always want what is best for you. That is why we have put together this information on the best phone systems for small businesses.
In terms of market popularity, the telephone systems for small businesses that you would be looking at are Ericsson-LG, Avaya and SpringCom Hosted IP solutions There are various other vendors and brands such as Samsung, NEC, Alcatel and Cisco that you may also hear about but many small businesses find these to be too costly.
With feature sets and pricing, often so similar between the various solutions it can feel like you are splitting hairs. Believe it or not, the company you choose to implement the solution can actually be more important than the solution itself. Too many phone companies will simply install the system and not support you any further. Instead, choose a company that cares about you and your product and will explain the technology and tailor it to your needs, maximising your returns from day one.
After investigating telephone systems for small business based on variables such as relevant features, value for money, technology, ease of use and worldwide sales there were some standouts in our opinion - and in no particular order:
Winner of "Best Hybrid PBX" - Ericsson LG iPECS eMG80 Phone System
The Ericsson-LG iPECS eMG80 PBX is the new wunderkind on the block and has stunned the marketplace into submission.
Compare the eMG80 to any other small business phone system and you will save a small fortune. The system is feature rich, VoIP and NBN compatible and offers everything you could want. It even expands up to 48 users and can link multiple sites. So, what's the catch? Believe it or not, there isn't one! This was a clear and ultra aggressive pricing strategy by Ericsson-LG to destroy the competition in the SME space, and if the other leading brands don't change their prices accordingly - that's precisely what the LG eMG80 will do! What we liked most was:
Unbelievably low price point
Multi site connectivity and remote worker capability
SIP platform for VoIP
Connects to existing PSTN phone lines
Advanced additional features available (call recording, mobile and softphone, call centre applications and more...)
For these reasons we have to award the Ericsson-LG eMG80 Phone System an outright winner. Unless the others change their pricing it will cement this place for small business owners for some time to come!
Winner of "Best VoIP Only Solution" - SpringCom Hosted Phone System
Hosted VoIP solutions now offer users an incredible array of features and functions. Historically the VoIP call savings were always there, but the systems were lacking. Not any longer! Making it arguably the best of both worlds.
However, bear in mind, if you are still using traditional copper phone lines then perhaps hosted is not the right solution for you at this time.
Where the bandwidth is available to run VoIP, the cost savings are hard to beat, nothing else comes close. Please note that it's not just hosted PBX's but also hybrid systems that can offer cheap VoIP phone calls.
With SpringCom Hosted PBX systems you can keep all of your existing numbers as well as access high end features that cost literally $1000's on other IP PBX solutions - such as call recording, networking, real time call accounting and more. Hosted IP solutions are now so feature rich it is inevitable they will eventually replace all other options. Whether this solution is right for you now is up to you and your current internet quality.
What Our Customers Are Saying
The phone system has been installed by your technician. I am very pleased with the whole experience of purchasing from Infiniti. I will highly recommend your company. Thank you all at Infiniti
Gary Callaghan - Principal G J Callaghan & Co.
Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well.
Rob Norman Southland Vineyard Church - St Marys, SA
Technician (greg) was very personable and efficient - everything is going great after the changes.
Linda Three Sixty Degrees Australia
So far so good haven't had any issues since Neil has been out- he is always really thorough one of the best techs we have ever had really knows the ins and outs of the system and doesn't come out and waste our time.
Odet Power Customs Services
Our new system is working extremely well. The installation went smoothly and the technicians gets a 9/10 rating. We can highly recommend Infiniti.