Avaya – Customer Contact Center Solutions

Avaya provides Customer Contact solutions that meet the needs of the small to medium business. From the smallest company that requires the aptly designed Compact Business Center, to the larger enterprises that need advanced routing and multimedia integration with the Customer Contact Center, Avaya provides a robust solution whether you have 5 staff or a… Read more »

Avaya Compact Business Center (CBC) Overview

IP Office Compact Business Center is an entry-level management tool for small customer facing departments, typically handling from 2 to 15 agents. It provides graphs on real-time and historical information (up to 31 days) for up to three groups, as well as providing system-wide information on the operation of the system as a whole. It… Read more »

Get Your Business Ready For The “Converged” Future

Do you need a solution designed for the converged future? Avaya IP Office was designed to help companies benefit from the cost-savings and business advantages of Voice-over IP and voice/data convergence . . . and to do it when it is right for them. Using Avaya IP Office as a “converged” system lets you consolidate… Read more »

Avaya IP Office Conferencing Center [End of Life]

With the declining number of sales and the development of user-centric applications such as Avaya one-X® Portal for IP Office, Avaya is announcing the End of Sale of Avaya IP Office Conferencing Center effective 8th February 2010. Discontinued Order Codes and Migration Strategy For those looking for a replacement to the Avaya IP Office Conference Center,… Read more »