Posts Tagged: integrations

Intergrating CRM with phone systems with TAPI

Integrating a CRM like ACT, Goldmine, LeGRAND, Salesforce, Microsoft Lync etc with your phone system is much easier than customers think.  Good CRM applications talk to a phone system via a common protocol called TAPI. The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration (CTI) and enables computers… Read more »